Information

Service Policies I 7
3.1 Packaging your product return
You are responsible for protecting the returned products by ensuring they are packaged and
shipped appropriately. We reserve the right to reject warranty claims due to damage caused by
failure to comply with the following packaging requirements:
f All parts must be securely packaged and dispatched in a packaging box to prevent mechanical
damage
f Adequate external packaging must be used to protect the contents against possible damage
during transport
f Affix the adhesive shipping labels supplied by us to the package so that they are clearly visible
3.2 Transport costs and shipping
Within the guarantee/warranty we assume the costs for collection and shipping of your device;
outside the guarantee/warranty the transport costs are included in the repair price. We organize
transport and instruct a carrier. Please note that we will not subsequently reimburse you for
transport costs if you have returned the devices to us without authorization (without return
material authorization) and/or at your own cost.
In rare exceptional cases, shipping cannot be initiated centrally by us. You may only commission
transport yourself in this case and by arrangement with the Service Desk.
If you have questions about our Service Policies, please contact the Service Desk.