Information

8 I Service Policies
4 Overview of service levels
4.1 Service levels covered by the warranty terms
4.1.1 Advanced Exchange (Advanced Exchange New or Advanced Exchange Swap)
Advanced Exchange devices are new or fully refurbished products. Please return the faulty device
to us without accessories within ten days following receipt of the exchange device. Use the
packaging from the exchange device where possible.
Procedure:
1. Ask our Service Desk for a return material authorization (RMA) by e-mail or fax, or online.
2. You receive an order confirmation from us with the service level "Advanced Exchange New"
or "Advanced Exchange Swap".
3. We send you the exchange device and arrange collection of the faulty device from you.
4.1.2 Fast Exchange
In this case we supply a fully refurbished exchange device immediately on receipt of your faulty
device. Please return the faulty device to us without accessories in suitable packaging.
Procedure:
1. Ask our Service Desk for a return material authorization (RMA) by e-mail or fax, or online.
2. You receive an order confirmation from us with the service level "Fast Exchange".
3. We arrange for a carrier to collect the faulty device from you.
4. We send you the exchange device as soon as we receive the faulty device.