Information

Service Policies I 9
4.1.3 Exchange of DOA (Dead On Arrival) devices
If a fault is determined during initial installation (within 30 days of transfer of risk for the device
to the end customer), we will supply a new device to exchange the faulty device. We will require a
copy of the purchase receipt to process the claim. Please return the complete faulty device to us
within ten days following receipt of the exchange device. Use the packaging from the exchange
device where possible.
Procedure:
1. Ask our Service Desk for a return material authorization (RMA) by e-mail or fax, or online.
2. You receive an order confirmation from us with the service level "Advanced Exchange New".
3. We send you the exchange device and arrange collection of the faulty device from you.
4.1.4 Repair (Carry In Repair)
We assume the costs of standard repair and transport for all warranty repairs. Use suitable
packaging for shipping.
Procedure:
1. Ask our Service Desk for a return material authorization (RMA) by e-mail or fax, or online.
2. You receive an order confirmation from us with the service level "Carry In Repair".
3. We arrange for a carrier to collect the faulty device from you.
4. The repaired device is returned to you.