User Manual

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Inspection or Services - If this Product needs to be inspected or serviced and is compliant in the country you live and
use the Product in, please use the Horizon Online Service Request submission process found on our website or call
Horizon to obtain a Return Merchandise Authorization (RMA) number. Pack the Product securely using a shipping carton.
Please note that original boxes may be included, but are not designed to withstand the rigors of shipping without
additional protection. Ship via a carrier that provides tracking and insurance for lost or damaged parcels, as Horizon is
not responsible for merchandise until it arrives and is accepted at our facility. An Online Service Request is available at
http://www.horizonhobby.com/content/service-center_render-service-center. If you do not have internet access, please
contact Horizon Product Support to obtain a RMA number along with instructions for submitting your product for service.
When calling Horizon, you will be asked to provide your complete name, street address, email address and phone
number where you can be reached during business hours. When sending product into Horizon, please include your RMA
number, a list of the included items, and a brief summary of the problem. A copy of your original sales receipt must be
included for warranty consideration. Be sure your name, address, and RMA number are clearly written on the outside of
the shipping carton.
Provided warranty conditions have been met, your Product will be serviced or replaced free of charge. Service or replacement
decisions are at the sole discretion of Horizon.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue with a LiPo battery, please contact the
appropriate Horizon Product Support office. Warranty Requirements- For Warranty consideration, you must
include your original sales receipt verifying the proof-of-purchase date.
Non-Warranty Service -
Should your service not be covered by warranty, service will be completed and payment will be required without
notification or estimate of the expense unless the expense exceeds 50% of the retail purchase cost. By submitting the
item for service you are agreeing to payment of the service without notification. Service estimates are available upon
request. You must include this request with your item submitted for service. Non-warranty service estimates will be
billed a minimum of ½ hour of labor. In addition you will be billed for return freight. Horizon accepts money orders and
cashier’s checks, as well as Visa, MasterCard, American Express, and Discover cards. By submitting any item to Horizon
for service, you are agreeing to Horizon’s Terms and Conditions found on our website http://www.horizonhobby.com/
content/service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the country of use and ownership. If received, a
non-compliant Product will not be serviced. Further, the sender will be responsible for arranging return shipment
of the un-serviced Product, through a carrier of the sender’s choice and at the sender’s expense. Horizon will
hold non-compliant Product for a period of 60 days from notification, after which it will be discarded.
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