Use and Care Manual

Dyson Tangle-free Turbine (N254)

The following document is for global PR use reactively and verbally and should not be

emailed in its entirety to anyone.

This Q&A looks at:

 Product specification

 General product

 Range & availability

1. Product specification

Q: What is the Dyson Tangle-free Turbine?

A: The Tangle-free Turbine tool is a new tool, which replaces the mini-turbine head (N112).

It is being introduced across the Dyson Animal vacuum cleaner range, and as a stand-alone

tool.

Q: Why re-invent the mini-turbine head?

A: Dyson engineers discovered how to prevent hair becoming wrapped and tangled around

the brushbar on mini-turbine heads – they’ve removed the brushbar altogether. In its place

they created a new tool with a pair of counter-rotating heads that lift hair and fiber from

carpets and upholstery before directing it into the bin.

Existing mini turbine heads have small diameter brushbars making it is easy for hairs and

fibers to tangle around them. This means the fibers must be pulled out by hand, or even cut

free.

Tangling also leads to a loss in performance– the rotation speed and effectiveness are

reduced; a traditional tool can stall completely.

Q: How does it work?

A: To solve the problem of hair tangling around the brushbar, Dyson removed the brushbar

from the tool altogether. There is no brushbar for hair and fiber to tangle around. The new

design of the tool has counter-rotating heads that collect hair and fiber; the repositioned

airway directs it into the airflow to be carried straight into the bin.

Q: What are these heads and how do they remove hair and fiber from a surface?

A: A traditional brushbar rotates on an axis that is parallel to the surface being cleaned,

bringing the bristles around for a momentary contact in and out of the carpet. The bristles

need to pluck the hair from the surface and direct it towards the airflow, however they can

keep hold of the hair, grabbing it until it tangles around the brushbar.

The heads in the Tangle-free Turbine are made of a flexible material, thermoplastic

polyurethane (TPU), within which [2] sets of bristles are attached to each head.

These heads are directly driven by the gears inside the tool’s body. They rotate

perpendicular to the surface being cleaned, as in a polishing motion, and the bristles

maintain a constant contact with the surface.

During hair and fiber removal, this rotation of the heads with their bristles can have the effect

of rolling collected hair and fiber into a ball. When the ball of hair and fiber is large enough it

will be sucked away, off the bristles.

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Dyson Tangle-free Turbine (N254) The following document is for global PR use reactively and verbally and should not be emailed in its entirety to anyone. This Q&A looks at:  Product specification  General product  Range & availability 1. Product specification Q: What is the Dyson Tangle-free Turbine? A: The Tangle-free Turbine tool is a new tool, which replaces the mini-turbine head (N112). It is being introduced across the Dyson Animal vacuum cleaner range, and as a stand-alone tool.
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Q: I just used this tool and there are hairs left behind on the bristles. Does this mean it has become tangled? A: No. Before hair enters the airflow, it can gather into a ball. With more usage these hairs will be disturbed or join with others and then be removed from the bristles. Q: If the bristles make more contact does this mean they will wear the surface more quickly? A: No.
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A: It depends. The Tangle-free turbine is designed to work with all Dyson vacuums from DC23 onwards, except for DC24 and the cordless range of products due to their lower airflows. 3. Range and availability Q: When will the Tangle-free Turbine launch? A: The tool will be seen first along with the new DC41 Animal Complete, available from October 1st on Dyson.com and most major retailers, and as a stand-alone tool.