User's Manual

Service Information
6 -2 3800 Digital Repeater Operating Manual October 2009
6.2 Factory Customer Service
The Customer Service Department of EF Johnson Technologies provides customer assistance on technical problems and
the availability of local and factory repair facilities.
6.2.1 BEFORE Contacting Customer Service
It will be more efficient if you have critical information on hand before contacting customer support. Be sure to have the
following:
- Any necessary equipment model numbers and configuration options.
- Description of the problem/symptoms
- Description of any troubleshooting actions performed.
6.2.2 Contacting Customer Service
The Customer Service Department of EF Johnson Technologies can be contacted during regular customer service hours
of 8:00 a.m. - 5:00 p.m. Central Time, Monday- Friday. A technical support subscription service is available or support
can be purchased on an as-needed basis. The Customer Service Department can be reached using the following
telephone numbers:
Toll-Free: [phone] (all except Multi-Net)
[phone] (Multi-Net only)
Fax: [phone]
E-Mail: [e-mail]
You can also e-mail a person directly if you know their first initial/last name. For example, if John Smith is an EF
Johnson Technologies employee, then his email address is probably [e-mail]
Emergency 24-hour technical support is also available at the preceding numbers during off hours, holidays, and
weekends.
Note
When your call is answered at EF Johnson Technologies, you will hear a brief message informing you of numbers that
can be entered to reach various departments. This number may be entered during or after the message using a tone-type
telephone. If you have a pulse-type telephone, wait until the message is finished and an operator will come on the line to
assist you. When you enter some numbers, another number is requested to further categorize the type of information you
need.
You may also contact the Customer Service Department by mail. Please include all information that may be helpful in
solving your problem. The mailing address is as follows:
Customer Service Department
EF Johnson Technologies