Operating Manual Part 15

11-2 5300 ES Series Mobile Radio Operating Manual October 2008
Service Information
To register EFJohnson Technologies products online, visit
www.EFJohnsonTechnologies.com. Click the link for Service & Support, then follow the
instructions for Warranty Registration.
11.3 Telephone Technical Support
Technical support personnel can help resolve many issues over the telephone, such as
display, volume, software, programming. Please refer to Section 11.4 for information to
contact the Customer Service Department.
11.4 Factory Customer Service
The EFJohnson Technologies Customer Service Department provides customer assistance
on technical problems and the availability of local and factory repair facilities. Regular
customer service hours are 8:00 a.m. - 5:00 p.m. Central Time, Monday- Friday. A
technical support subscription service is available or support can be purchased on an as-
needed basis. The Customer Service Department can be reached using the following
telephone numbers:
Toll-Free: [phone] (all except Multi-Net)
[phone] (Multi-Net only)
Fax: [phone]
E-Mail: [e-mail]
You can also e-mail a person directly if you know their first initial/last name. For example,
if John Smith is an EFJohnson Technologies employee, then his e-mail address is probably
[e-mail].
Note Emergency 24-hour technical support is also available at the preceding numbers during
off hours, holidays, and weekends.
When your call is answered at EFJohnson Technologies, you will hear a brief message
informing you of numbers that can be entered to reach various departments. This number
may be entered during or after the message using a tone-type telephone. If you have a
pulse-type telephone, wait until the message is finished and an operator will come on the
line to assist you. When you enter some numbers, another number is requested to further
categorize the type of information you need.
You may also contact the Customer Service Department by mail. Please include all
information that may be helpful in solving your problem. The mailing address is as
follows: