Operating Manual Part 15
Table Of Contents
- Safety Information
- General
- Controls And Display
- General Operation
- Radio Wide Features
- Conventional Features
- 5.1 Monitoring Before Transmitting
- 5.2 Monitor Mode
- 5.3 Busy Channel Lockout
- 5.4 Call Guard Squelch
- 5.5 Penalty Timer
- 5.6 Conversation Timer
- 5.7 Repeater Talk-Around
- 5.8 Displaying Transmit / Receive Frequency
- 5.9 Emergency Alarm and Call
- 5.10 Conventional Mode Scanning
- 5.11 Standard Conventional Calls
- 5.12 DTMF / ANI Signaling
- 5.13 Project 25 Mode Features
- 5.14 Keypad Programming
- 5.15 Text Messaging
- 5.16 Sending Global Positioning System (GPS) Data
- SMARTNET / SmartZone / P25 Trunked Features
- 6.1 Analog and Digital Operation
- 6.2 Viewing Unit ID
- 6.3 Standard Group Calls
- 6.4 Private (Unit-To-Unit) Calls
- 6.5 Telephone Calls
- 6.6 Call Alert
- 6.7 Messaging
- 6.8 Sending Status Conditions
- 6.9 Emergency Alarm and Call
- 6.10 Failsoft Operation
- 6.11 SMARTNET / SmartZone / P25 Trunked Scanning Features
- 6.12 Dynamic Regrouping
- 6.13 SmartZone and P25 Trunking Unique Features
- 6.13.1 Busy Override
- 6.13.2 Site Trunking
- 6.13.3 Determining Current Site and Searching for a New Site
- 6.13.4 Locking / Unlocking a Site
- 6.13.5 Auto Site Search
- 6.13.6 ZoneFail Site Lock
- 6.13.7 P25 Wide Area Scan
- 6.13.8 Normal P25 and SmartZone Control Channel Hunt
- 6.13.9 Talkgroup Steering through System Access Permissions
- 6.13.10 P25 Wide Area Scan
- 6.14 P25 Trunking Unique Features
- Miscellaneous
- Determining Available Options
- Password Description
- Secure Communication (Encryption)
- Service Information
October 2008 5300 ES Series Mobile Radio Operating Manual 11-3
Service Information
Customer Service Department
EFJohnson Technologies
8050 Jetstar # 175
Irving, TX 75063
11.5 Returns for Repairs
Before returning equipment for repair, contact the EFJohnson Technologies Customer
Service Department as described in the preceding section. They may be able to suggest a
solution to the problem, making return of the equipment unnecessary.
Repair service is normally available through local authorized EFJohnson Technologies
land mobile radio service centers. If local service is not available, the equipment can be
returned to the EFJohnson Technologies repair depot for repair. However, before
returning equipment, contact the Customer Service Department Repair Depot for the
correct Ship To” address.
Be sure to fill out a Factory Repair Request Form #271 for each unit to be repaired,
whether it is in or out of warranty. You can obtain it in any of three ways:
• Download it from the EFJohnson Technologies Web site’s Service & Support” section.
• Call the EFJohnson Technologies Customer Service Department and request it. See
Section 11.4.
• Request it when you send a unit in for repair.
Clearly describe the difficulty experienced in the space provided and also note any prior
physical damage to the equipment. Include this form in the shipping container with each
unit. Your telephone number and contact name are important as there are times when the
technicians may have specific questions that need to be answered to completely identify
and repair a problem.
When returning equipment for repair, it is also recommended that you use a PO number or
some other reference number on your paperwork in case you need to call the repair lab
about your unit. These numbers are referenced on the repair order and make it easier and
faster to locate your unit in the lab.
Return Authorization (RA) numbers are not necessary unless you have been given one by
the Field Service Department. RA numbers are required for exchange units or if the Field
Service Department wants to be aware of a specific problem. If you have been given an
RA number, reference this number on the Factory Repair Request Form sent with the unit.
The repair lab will then contact the Field Service Department when the unit arrives. For
additional information on factory service, the Depot Service Department can be contacted
at the following e-mail address:
depotrepair@efji.com