Proprietary Information and Contents ii M M EADS TELECOM North America Inc.
ITE-780 User Guide 3rd Edition (August 11, 2004) © Copyright 2004 EADS TELECOM North America Inc. All rights reserved. Information in this manual is subject to change with product revisions. Technical Publications will incorporate such changes into new editions of the publications. EADS TELECOM North America may add features or enhancements to the product(s) and/or program(s) described in this manual at any time.
Proprietary Information and Contents Revision History The following represents the revision history of this document: iv M M Revision Number Date Completed Point of Contact 003 08.11.2004 EADS TELECOM North America Technical Publications Removed Analog Option Board Reference 002 04.28.2004 EADS TELECOM North America Technical Publications Update to reflect product modifications and North American marketing information. 001 08.08.
ITE-780 User Guide Table of Contents About This Publication ......................................................................................................... xv Audience ........................................................................................................................... xv Publication Organization .................................................................................................. xv Conventions Used In This Publication .........................................
About This Publication Icon Lamps for Feature Keys ..................................................................................... 11 Other Lamps ............................................................................................................... 11 Message Lamp .................................................................................................................. 12 Ring Types.......................................................................................................
ITE-780 User Guide Adjust the Speaker Volume........................................................................................ 22 Adjust Headset Volume.............................................................................................. 22 Adjust Keypad Type................................................................................................... 23 Direct Call ..................................................................................................................
About This Publication Other Softkeys Used with Abbreviated Dial .............................................................. 35 Modify an Abbreviated Dial Number ........................................................................ 35 Use the Directory Key to dial an Abbreviated Dial Number ..................................... 35 Use the Abbreviated Dial Feature Key....................................................................... 36 Display Abbreviated Dial Numbers ............................
ITE-780 User Guide Other Softkeys Used with Call Forward .................................................................... 49 Set up Call Forward with the Feature Key ................................................................. 49 Turn Off Call Forward with the Feature Key............................................................. 50 Call Mark .......................................................................................................................... 50 Mark a Call...................
About This Publication Add Group Listen Parties to a Conference................................................................. 60 Rejoin the Conference ................................................................................................ 61 Hold .................................................................................................................................. 62 Place a Call on Hold..................................................................................................
ITE-780 User Guide Redial ................................................................................................................................ 72 Use the Redial Softkey ............................................................................................... 72 Use the Green Key and the Outgoing Calls Log ........................................................ 72 Use the Last Number Redial Feature Key..................................................................
About This Publication Place a Call from the Private Directory...................................................................... 87 Delete All Records from the Private Directory .......................................................... 88 Information Directory ....................................................................................................... 89 Information Directory Screen.....................................................................................
ITE-780 User Guide Feature Codes ................................................................................................................. 103 Numeric Feature Codes .................................................................................................. 104 Chapter 7 Telephone Tests ................................................................................................. 105 Telephone Tests ............................................................................................
About This Publication xiv M M EADS TELECOM North America Inc.
ITE-780 User Guide About This Publication The ITE-780 User Guide describes the phone and its primary functions. Audience Any user of the ITE-780 telephone should reference this publication. Publication Organization This publication contains the following chapters.
About This Publication Convention Description Example Horizontal Ellipses Horizontal line omissions in a command sequence ... Vertical Ellipses Vertical line omissions in a command sequence . . . Provides supplemental information. The prompt may not display if … Provides information to help you avoid possible damage to hardware or a system crash (without data loss).
ITE-780 User Guide Chapter 1 Basic Information ITE-780 Description The ITE-780 digital phone gives you access to all services and features available on the PointSpan 6880 Series PBXs and additional features that are unique to the phone itself. The following are some of the features of the ITE-780 phone.
Chapter 1, Basic Information Feature Description Hands-Free Operation Allows the user to place or receive a call without lifting the handset Speaker Allows the conversation to take place over a speaker Mute Turns off the microphone so that the other party cannot hear the conversation Using the ITE-780 The following are things to remember when using the ITE-780 phone: • The features on your ITE-780 phone are selected for your specific needs.
ITE-780 User Guide ITE-780 EADS TELECOM North America Inc.
Chapter 1, Basic Information Expansion Module Accessory for the ITE-780 The M710 Button Expansion Module is an accessory that adds 20 feature keys to the ITE-780 telephone. With the M710 attached, a user can access these 20 lines or features either on the ITE-780 touch screen virtual keys or from the M710 buttons. The ITE-780 can accommodate up to three M710 modules, providing 60 total keys. In this configuration, the first module duplicates virtual buttons 1 through 20.
ITE-780 User Guide ITE-780 Connections ITE-780 Connections ITE Digital Line Connector at the back of the phone Headset Connector Handset Connector NOT USED Expansion Module Connector EADS TELECOM North America Inc.
Chapter 1, Basic Information ITE-780 Screen The ITE 780 touch screen provides information and quick access to the displayed functions. A stylus is provided with the phone to use as a pointer for the screen. 6 M M EADS TELECOM North America Inc.
ITE-780 User Guide Key Description The Navigator The Navigator allows you to scroll through the different menus that make up a selection. Navigator Description The Navigator is made up of four direction keys and one central key.
Chapter 1, Basic Information Key Symbol Key "R" Key Description • Functions as a Hold key during a call • Accesses the voice mail system when the phone is onhook Touch Screen Icons Icon 8 M M Name Description Same as the Red key on the Navigator • Disconnects ringing during an incoming call • Ends a call • Cancels a programming setting or ends a programming sequence Configuration Accesses volume settings and ring settings and other phone settings Memo Accesses the memo function Calculator Ac
ITE-780 User Guide Icon Name Description Create/Modify List Creates or modifies a list Search Searches for a record Delete Deletes a record in a directory or log Abc Accesses the alphabetic keypad screen Backspace Backspaces over characters in the alphabetic screen Forward Go forward to the next display Go Backward Goes back to the previous display Return Returns to the main log display Go Forward Displays accented characters on the alphabetic keypad Go Backward Goes back to the main a
Chapter 1, Basic Information Alphabetic Keypad Screen The alphabetic keypad screen allows you to search the directories before calling a party, initiate calls by name, enter text for messages, and write memos. It is a standard QWERTY keypad with upper case display as the default. The Main Alphabetic Keypad Lower Case and Special Characters Use the table below as a guide to accessing lower case and special characters.
ITE-780 User Guide Icons Description Deletes the character at the left of the cursor This icon appears only after the first character is entered Deletes an entire entry This icon appears only after the first entry Confirms an entry On screen or Navigator Icons and Lamps Icon Lamps for Feature Keys The icon lamps next to the feature keys are used to indicate the current status of the feature on that key. The following table describes the symbols that are used in this guide for the key icon lamps.
Chapter 1, Basic Information Lamp Description Flash ON Message Lamp The Message lamp is located on the right side of the phone just above the Red . The following table describes the symbols that are used in this guide for the Message lamp.
ITE-780 User Guide System Tones The following tones are heard on a PointSpan 6880 Series system.
Chapter 1, Basic Information Voice Prompt Description You have dialed a non-working number "Extension _____ is not in service" You have dialed incorrectly "Invalid, Invalid" "Depress CALLBACK to queue call" "All lines busy, please hold" All outgoing lines are busy. You may queue the call and hang up. All outgoing lines are busy. Your call is queued automatically and you may stay on the line. Calculator The Calculator feature allows you to access a calculator functions as a calculator.
ITE-780 User Guide Create a Memo Step Action Result 1. Press 2. Press Press the stylus in the area where the first character will go in one of the memo spaces 3. Enter The text of the memo (34character maximum) 4. Press The alphabetic keypad displays The memo is stored Modify a Memo Step Action 1. Press 2.
Chapter 1, Basic Information Place a Call Get Dial Tone Step Action 1. Result Lift the handset Or Extension lamp ON Press SPKR lamp ON if Speaker is used Place an Internal Call • If you have more than one extension on your phone, press the extension key that you want to use before lifting the handset or pressing the Speaker key. • If dial tone changes to a fast busy tone and then silence, you have waited too long before dialing. You must hang up and try again. Step Action 1.
ITE-780 User Guide Dial by Name from the System Directory See System Name/Number Directory. Dial with Abbreviated Dial See Abbreviated Dial. Dial with Auto Dial See Auto Dial. Dial with Redial See Redial and Outgoing Calls Log. Dial with the Incoming Calls Log See Incoming Calls Log. Answer a Call Condition: There is a call ringing in at your extension Step Action 1. Result Lift the handset The call is answered Or Press End a Call Pressing the Speaker key does not disconnect a call.
Chapter 1, Basic Information Step Action 1. Result Hang up the handset The call is disconnected Or Press 18 M M EADS TELECOM North America Inc.
ITE-780 User Guide Chapter 2 Phone Settings Volume Settings and Ring Settings You can make the following adjustments to your phone: • Key beep volume level • Ring melody and corresponding volume levels • Handset, speaker, and headset volume Access the Setting Adjustment Screen Condition: The phone is idle and onhook Step Action 1. Press Result The Setting screen opens by default Adjust the Key Beep Volume You hear a beep each time a key is pressed.
Chapter 2, Phone Settings Step Action Result 1. Go to 2. Press 3. Go to 4. Press 5. Stop when you have reached the desired level 6. Press The key beep sound is turned on or completely off Or Adjusted key beep sound Or Setting is saved on OK On the screen or the Navigator Or Go to ring melody and volume settings Change Ring Melody and Adjust Ring Melody Volume You can choose from 16 different melody types for the ring, and you can adjust the volume of the ring up to 8 levels.
ITE-780 User Guide Step Action 7. Press Result On the screen or the Navigator The melody stops playing and characteristics are saved Or Go to the handset volume setting Adjust the Handset Volume The handset volume can be adjusted to 8 different levels. You can also adjust the handset volume during a call by using the the Navigator. Step Action 1. Go to 2. Press 3.
Chapter 2, Phone Settings Adjust the Speaker Volume The speaker volume can be adjusted to 8 different levels. You can also adjust the speaker volume during a call by using the Navigator. Step Action 1. Go to 2. Press 3. Press or key of the Result The display shows the selected volume level Or The speaker volume is saved On the screen or the Navigator Or Go to the headset volume setting Adjust Headset Volume The speaker volume can be adjusted to 8 different levels.
ITE-780 User Guide Adjust Keypad Type The alphabetic keypad associated with the phone can be changed from to QWERTY or AZERTY. Step Action 1. Go to 2. Press 3. Press Result Or The keyboard type is adjusted The keyboard type is adjusted On the screen or the Navigator Or Go to the direct call setting Direct Call This setting allows you to choose an internal or external directory when you make a call using the alphabetic keypad to do a name search.
Chapter 2, Phone Settings Screen Adjustment Screen Access the Screen Adjustment Feature Condition: The phone is on hook and is idle. Step Action 1. Press 2. Press Result The screen setting screen is displayed Change the Screen Standby Time Setting You can choose the length of time before the screen goes into standby mode. The settings are in 15-minute increments, up to one hour. 24 M M Step Action 1. Go to 2.
ITE-780 User Guide Step Action 3. Press Result The standby delay is saved On the screen or the Navigator Or Go to the next setting Adjust the Screen Contrast You can choose one of 16 contrast levels. When the phone is idle, you can also use the the screen contrast. Step Action 1. Go to 2. Press 3.
Chapter 2, Phone Settings Clean the Touch Screen Before you start to clean the screen, you must deactivate the screen. Step Action Result 1. Press 2. Use a cloth dampened with slightly soapy water, then wipe with a dry cloth. The display confirms the deactivation of the touch screen To keep the screen in good condition, do NOT use solvents or cleaning products. 3.
ITE-780 User Guide Condition: You are on a call. Step Action 1. Press Result Or The conversation volume is increased or decreased accordingly The last volume setting is stored by the phone Feature Keys The ITE-780 provides 60 feature keys that are assigned to features and numbers chosen for you by the system administrator. Your phone should come to you with the keys already labeled. If they are not, contact your system administrator for a list of keys and follow the procedure below for each key.
Chapter 2, Phone Settings 28 M M EADS TELECOM North America Inc.
ITE-780 User Guide Chapter 3 Modes of Operation Speaker The Speaker key allows you to converse using the Speaker. Others can also participate in the conversation. Activate the Speaker Condition: You are on a call and are using the handset Step Action 1. Press 2.
Chapter 3, Modes of Operation Step Action 1. Result Lift the handset The Speaker lamp is off You are now conversing using the handset Mute The Mute key allows you to listen to a phone conversation while preventing others on the call from hearing you and can be used with the speaker, the handset, or a headset. The Mute key can also be used to monitor the line when you are put on hold. Activate and Deactivate the Mute Feature Condition: You are on a call Step Action 1.
ITE-780 User Guide When the HFA feature is activated, the phone should not be left unattended without first deactivating HFA. This prevents a call from being answered while there is no one at the phone to talk to the caller. Activate Hands Free Auto-Answer Condition: The phone is onhook Step Action 1. Press Result 2-Beep confirmation tone HFA lamp ON Speaker lamp ON The feature is activated 2.
Chapter 3, Modes of Operation Answer a Call with Hands Free Auto-Answer Activated Conditions: The handset remains onhook HFA is already activated Step Action 1. Result Ring and/or warning tone in headset The call is automatically answered HFA lamp flashing when calling party is on the line Speaker lamp ON 2. Talk to the calling party End a Call with Hands Free Auto-Answer Activated Step 32 M M Action 1. The caller hangs up 2.
ITE-780 User Guide Chapter 4 Features Abbreviated Dial The Abbreviated Dial feature allows you to store frequently called internal and external numbers of up to 28 digits, and dial them automatically by using a one or two digit code. All extensions are automatically allowed a list of 10 abbreviated dial numbers or optionally allowed a list of 100 Abbreviated Dial numbers. The following procedures assume that you have 10-number Abbreviated Dial.
Chapter 4,Features Step Action 1. Press Result The display alternates between: and 2. Press If you have more than one extension on your phone, the display alternates between: and 3. Press 4. 5. Dial the Abbreviated Dial reference number (0-9) Press 6. 7. Dial the Abbreviated Dial number including all access codes Press The Abbreviated Dial number is saved Or 8. Press Exits the programming function Or Press + 34 M M EADS TELECOM North America Inc.
ITE-780 User Guide Other Softkeys Used with Abbreviated Dial Key Description Cancels the current input and allows you to keep the prior setting Erases the last digit displayed and repositions the cursor Erases all digits and allows you to reenter the number Exits the programming function Modify an Abbreviated Dial Number Use the same procedure above to modify Abbreviated Dial numbers. Use the Directory Key to dial an Abbreviated Dial Number Step 1.
Chapter 4,Features Use the Abbreviated Dial Feature Key Step 1. Action Result If you have more than one line: Press Before using the Abbrev Dial key If you have only one line: Go directly to Step 2 2. Press 3. Extension lamp ON Dial the abbreviated dial reference number (0-9) Abbreviated Dial lamp remains OFF The number is automatically dialed Display Abbreviated Dial Numbers The Display feature key is used to display your Abbreviated Dial numbers. Step 1.
ITE-780 User Guide Step Action 4. Press Result Repeatedly 5. The Abbreviated Dial numbers are displayed sequentially: Press Display lamp OFF Exits the Display function If you do not exit the Display function, it will time out after 5 seconds Answer/Release The Answer/Release feature allows you to answer a call or get dial tone by pressing a feature key. This key can also be used with a headset.
Chapter 4,Features Auto Dial The Auto Dial feature allows you to store one number of up to 28 digits for each Auto Dial feature key on your phone and dial the number by using that feature key. • One feature key is required for each Auto Dial number. • Stored numbers must contain the complete phone number including any access number that is used to connect to an outside line (usually a 9). When you dial the access number, you will hear outside dial tone before you input the number.
ITE-780 User Guide Step Action Result 5. Press The number is saved 6. Press Exits the Auto Dial function Or Press + Other Softkeys Used with Auto Dial Key Description Cancels the current input and allows you to keep the prior setting Erases the last digit displayed and repositions the cursor Erases all digits and allows you to reenter the number Exits the programming function Modify an Auto Dial Number Use the procedure above to modify an auto dial key. Use an Auto Dial Number Step Action 1.
Chapter 4,Features Display an Auto Dial Number The Display feature key is used to display your Auto Dial numbers. Step Action 1. Press 2. Press Result Display lamp ON The Auto Dial number is displayed: You can press each Auto Dial key before exiting the Display function 3.
ITE-780 User Guide • When your conversation is being overridden and you place the other party on hold or hang up, the overriding party is either on your line immediately or ringing on your line depending on the database for your phone. Override a Busy Extension Step Action 1. Result Lift the handset Or Press 2. Dial the number of the extension Busy tone or call waiting tone If you are not allowed to override the extension, you will continue to hear a busy tone or Call Waiting tone 3.
Chapter 4,Features • An option to the Buzz/Status talking connection is the Buzz/Status-Alert Only option. • In a group of Status users, the first person to answer stops the ringing and blocks all others in the group from picking up the call. • Buzz/Status calls do not affect a call in progress. • The lamp next to the Status key is on when the Buzz counterpart is using the phone. The lamp next to the Buzz key does not indicate when the Status counterpart is using the phone.
ITE-780 User Guide Step Action 2. Result Lift the handset You are connected to the Status party Or Press Place a Status Call to a Buzz User Step Action 1. Press 2. Result Status lamp ON Lift the handset The call is placed to the Buzz party Or Press Answer a Call from a Buzz User Conditions: The Status lamp is blinking The Status line is ringing Step Action 1. Press 2.
Chapter 4,Features • When another party has left a callback on your phone, the displayed in the menu. • If a callback is left on a line other than your prime line, it will display only after you select the line. • Each extension can have 10 callbacks. • Callbacks are returned on a first in/first out basis. • If you try to leave a callback on an extension that has already received 10 callbacks, you will hear a fast busy tone.
ITE-780 User Guide Step Action 4. Result Hang up Or Press Answer a Returned Callback Conditions: The Extension and Callback lamps are flashing indicating that a callback is being returned. The three-ring system ring. Step Action 1. Result Lift the handset You have answered the returned callback Or Press Return a Callback It is not necessary to return a callback before using your phone. Conditions: The lamp is flashing on the extension where the callback has been placed Step Action 1.
Chapter 4,Features Display a Callback Step Action 1. Press Result Repeatedly if there is more than one If the date and time stamp is set up on your system, you will see the information displayed after the name and number 2. Press Repeatedly to find the Callback to cancel Display and Cancel a Callback Step Action 1. Press 2. Press Result Repeatedly to find the Callback to cancel 3. 46 M M Press EADS TELECOM North America Inc.
ITE-780 User Guide Call Forward The Call Forward feature allows you to temporarily redirect your incoming calls to another number. • Each extension on the phone must be forwarded separately. • If you have more than one extension, press the Extension key first. Program Call Forward Assign a call forward number to an extension to be used with the Call Forward feature key. Step Action 1. Press Result The display alternates between: and 2.
Chapter 4,Features Step 4. Action Result Option: If number is already assigned and you want to change it: Press 5. 6. Dial the call forward destination number Press Call Forward lamp ON All calls will be forwarded to the new number Or Press 7. Press Exits the Programming function Or Press + Turn Off Call Forward using Softkeys Conditions: The line that you select is already forwarded: 48 M M Step Action 1. Press 2. Press 3. Press 4.
ITE-780 User Guide Step Action 5. Press Result Exits the Programming function Or Press + Other Softkeys Used with Call Forward Key Description Cancels the current input and allows you to keep the prior setting Erases the last digit displayed and repositions the cursor Erases all digits and allows you to reenter the number Exits the programming function Set up Call Forward with the Feature Key Step 1. Action Result If you have more than one line: Press 2. 3.
Chapter 4,Features Turn Off Call Forward with the Feature Key Step Action 1. Result If you have more than one line: Press 2. Press Call Forward lamp OFF 2-beep confirmation tone Call Forward is canceled Call Mark The optional Call Mark feature marks a bad phone connection on an outside line. When you hear static, echo, low volume, etc. on an outside (external) call, you can use the Call Mark feature key to mark the call. This provides troubleshooting information to technicians.
ITE-780 User Guide Park a Call Condition: You are already on a call that needs to be parked Step Action 1. Press Result Call Park number and then silence The call is parked and you can place and receive calls You can also use the ACCESS key and the feature code * 9 To hear the number repeated, immediately press the Call Park button again. 2. Hang up Or Press 3. Write down the Call Park number Pick Up a Parked Call from Any Phone in the System Step Action 1. Result Lift the handset Or Press 2.
Chapter 4,Features Call Pickup The Call Pickup feature allows you to answer another ringing line at your phone. There are two types of Call Pickup: • Group Call Pickup - Your extension is assigned to a Call Pickup group. You can answer a call directed to any member of your Call Pickup Group. • Extension Call Pickup - You can answer a call directed to another phone by pressing the Call Pickup feature key and dialing the extension number of the ringing phone.
ITE-780 User Guide Step Action 1. Result Lift the handset Or Press 2. Press 3.
Chapter 4,Features Accept a Call Waiting Conditions: You are already on a call Call Waiting tone Extension key icon lamp flashing indicating an incoming call Step Action 1. Press Result Or The first party is placed on hold Press 2. Hang up Or Press 3. Lift the handset Extension key icon lamp is flashing Or Press Caller 1 is on hold You are connected to Caller 2 54 M M EADS TELECOM North America Inc.
ITE-780 User Guide Alternate Between Calls Conditions: Caller 1 is on hold You are in conversation with Caller 2 Step Action Result 1. Press Caller 2 is placed on hold Or You are in conversation with Caller 1 Press Extension key icon lamp is flashing Caller 2 is on hold 2. Repeat Step 1 to alternate between calls Return to the Holding Party when One Party Hangs Up Conditions: One party is disconnected, the other is still on hold Step Action 1.
Chapter 4,Features Use Cancel Step Action 1. Press Result The dialing sequence has been canceled and you may start dialing again Conference The Conference key allows up to seven parties to be joined in a conference call. • One system user must support a conference. A user can be a participant in the conference or can be a non-participant, by setting up the conference and placing the group on Conference Hold. • A member may leave a conference at any time by hanging up.
ITE-780 User Guide Step Action 1. Press Result Conference lamp is flashing Or Press 2. Dial the number of a party to add to the conference 3. Wait for the party to answer and announce the conference 4. Press The conference is established Conference lamp ON Or Press Long beep is played to those already in the conference to indicate that another party has entered 5. Press 6.
Chapter 4,Features Leave the Conference Permanently Step Action 1. Result Hang up when the display reads "In Conference" Data Calls The Data feature allows you to place and receive data calls and, at the same time, use the phone to place and receive voice calls or use other features.
ITE-780 User Guide Step Action 4. Result Hang up Or Press The data connection stays up You can place and receive voice calls Do Not Disturb The Do Not Disturb feature allows you to temporarily block incoming calls without affecting the use of your phone. The Do Not Disturb feature applies only to the phone where the feature has been activated. It does not affect other phones where this extension may appear. Activate Do Not Disturb Step Action 1.
Chapter 4,Features Use the Event Timer Step Action 1. Press Result Event Timer lamp ON The timer starts 2. Press Event Timer lamp OFF The timer stops Group Listen The Group Listen feature allows any person in a conference to add up to ten parties, in a listen only mode, to a conference. • A conference with group listeners can total 16 parties consisting of six full Conference members and 10 Group Listen members.
ITE-780 User Guide Step Action 1. Press Result Extension lamp ON Conference lamp is flashing The call is on hold 2. Dial the phone number of a Group Listen party 3. Announce the conference and the Group Listen feature 4. Press You are connected to the Group Listen party Conference lamp ON The Group Listen party is added to the conference in listen-only mode 5.
Chapter 4,Features Hold There are three ways to put a party on hold. Key Description The "R" Key The Hold softkey The optional Hold feature key • When another party puts you on hold within the same system, you can place that party on hold at the same time. • The party on hold hears silence or music, depending on the system options. Place a Call on Hold Conditions: You are already on a call Or Step Action 1. Press Result Or Press Or Press 62 M M EADS TELECOM North America Inc.
ITE-780 User Guide Retrieve a Party on Hold Condition: Caller 1 is on hold Step Action 1. Press Result Extension lamp ON You are reconnected to the held party Or Press Or Press Place a Call when a Party is On Hold and Alternate Between Calls Condition: Caller 1 is on hold Step 1. Action Result From dial tone: Dial Caller 2 and wait for Caller 2 to answer 2. Press You are connected to Caller 2 Caller 2 is placed on hold Toggle between Held Calls The display shows which party is on hold.
Chapter 4,Features Hotline Conference The Hotline Conference feature connects up to twelve parties in a conference call. Each conference member's phone automatically rings when call originator dials the Hotline Conference number. • A Hotline Conference can be originated by a conference member only, whose phone is programmed to allow the dialing of the Hotline Conference number. • A busy tone means that a conference cannot be set up at this time.
ITE-780 User Guide Step Action 1. Result Lift the handset You are connected to the Hotline Conference Or Press Hotline The Hotline feature allows you to press a key that automatically dials a specific number. Use Hotline Step Action 1. Result Lift the handset Or Press 2. Press Hotline lamp ON The call is placed Intercom The Intercom feature allows you to place and answer calls from members of your Intercom Group while leaving your main extension free to receive calls.
Chapter 4,Features Place an Intercom Call Step Action 1. Press 2. Result Silence Lift the handset Intercom lamp ON Or Press On Intercom line 3. Dial the Intercom number (1 or 2 digits) The Intercom call is placed Answer an Intercom Call Conditions: The Intercom line is ringing Step Action 1. Press 2.
ITE-780 User Guide Enter a Meet-Me Conference • When dialing in to a Meet-Me conference, the first caller hears ringing until a second caller dials the number. • A long beep is heard each time a caller enters the conference if the warning tone option is turned on in the system. Step Action 1. Result Lift the handset Or Press 2. Dial the Meet-Me Conference number Long beep You are connected to the conference Leave a Meet-Me Conference Step Action 1.
Chapter 4,Features Step Action Result 1. The conference is locked Or Press 2. The conference is unlocked Or Press Accept a Call Waiting During a Meet-Me Conference Conditions: You are connected to a Meet-Me Conference and a Call Waiting tone is heard Call Waiting tone one time only, 1 short ring for an internal call or 2 short rings for an external call Step Action 1. Result Hang up Or Press 2. Wait for the phone to ring 3.
ITE-780 User Guide Step Action 2. Press 3. Result The party is on hold Dial the Meet-Me Conference number 4. Announce the transfer to conference members 5. Hang up Or You are connected to the conference The transferred party is in the conference only after you hang up Press Privacy Release All calls are private even if an extension appears on more than one phone. When a shared extension is in use, another user attempting to use the same line will hear silence.
Chapter 4,Features Cancel Privacy Release Condition: You are already on a call with privacy release activated Step Action 1. Press Result Continue to talk No one else can enter the conversation Queue for External Lines There are two ways to queue for external lines. Type Description Callback Queuing The Callback Queuing feature places a callback on a group of busy outgoing lines to queue the call. The system calls back when an outgoing line is available.
ITE-780 User Guide Step Action 3. Press Result Voice prompt "Callback number XX" Feature Key You can also use the ACCESS key plus the feature code * 7 4. The call is queued for the outside line One extension can have five calls in queue for an outside at one time Hang up Or Press 5.
Chapter 4,Features Step Action 1. Result Hang up The callback is cancelled Or Press Use Online Queuing Step Action 1. Result Lift the handset Or Press 2. 3. Dial the external number Voice prompt "All lines busy, please hold" The call is placed or the queue time will expire Wait on the line Or The queue time expires Redial The Redial feature allows you to automatically place a call to the last outside number that you dialed. See Outgoing Calls Log. Use the Redial Softkey Step Action 1.
ITE-780 User Guide Step Action 2. Press Result The last outside number dialed is automatically redialed The call is placed after a 5-second delay Use the Last Number Redial Feature Key Step Action 1. Result Lift the handset Or Press 2. Press The last outside number dialed is automatically redialed You can also use the feature code # 9 Display the Redial Number Step Action 1. Press 2. Press Result Display lamp ON Or Press 3.
Chapter 4,Features Display using the Outgoing Calls Log Step Action Result 1. Press The first part of the record: 2. Press The second part of the record: 3. Press To return to first part of the record 4. Press Or records to view other Transfer The Transfer feature allows you to transfer both internal and external calls using a feature key. Initiate an Announced Transfer Condition: You are on an active call Step Action 1. Press 2. 3.
ITE-780 User Guide Step Action 4. Result Hang up Or The call is connected to the destination party Press Initiate an Unannounced Transfer Condition: You are on an active call Step Action 1. Press Result 2. Dial the destination number 3. Hang up Or The call is transferred to the destination party without announcement Press Or Press Return to the Transferred Party Conditions: You have transferred the call and the destination is ringing Step Action 1.
Chapter 4,Features Condition: You are listening to the voice mail of the transfer destination party Step Action 1. Press Result You are reconnected to the transferred party Voice Mail The Voice Mail feature allows you to access the voice mail system to send and receive messages. Voice Mail can be accessed using any internal or external phone.
ITE-780 User Guide Step Action Result 1. Press The speaker is activated Or The voice mail system is automatically dialed Press You can also use the feature code * 5 to access the voice mail system 2. Follow the voice mail system prompts Retrieve a Message from another Phone or Outside Location Step 1. Action Result Dial the voice mail access number The voice mail system answers 2. Follow the voice mail system prompts EADS TELECOM North America Inc.
ITE-780 User Guide Chapter 5 Directories and Logs Directories and Logs The following directories and logs can be accessed on the system. Directory/Log Storage Description Private Directory Internal to phone Allows you to store your most frequently dialed names and numbers and allows you to initiate calls from the directory.
Chapter 5, Directories and Logs • You can customize list labels and assign different ring tones for each list to identify callers. Use the Red key to terminate or abort any of the following procedures.
ITE-780 User Guide Screen Icon Definition Inserts a character when using the alphabetic display Or Backspaces to delete the character at the left of the cursor Places a call to the party in this record Access the Private Directory Step Action 1. Press Result An empty directory: A directory with entries: Create a List in the Private Directory You can utilize 9 different lists in the Private directory and choose different ring melodies for each list.
Chapter 5, Directories and Logs Step Action 1. Press 2. Press Result The alphabetic screen is displayed Inside the List name box 3. Enter the name (up to 14 characters) 4. Go to Ring to select the ring melody 5. Press The ring melody is played with each selection Or Until the melody is selected 6. Go to Volume to select the ring melody volume 7. Press Or The melody is played at each selected volume Until the ring melody volume is selected 82 M M EADS TELECOM North America Inc.
ITE-780 User Guide Step Action 8. Press Result 2-beep confirmation tone The list and its attributes are stored. You can: • Create a record in the list • View the list • Delete the list • Create another list • Search by name Create a Record in a Private Directory List You can store up to 200 records in the Private directory. You will see "Already Registered" if the name or number is already stored in the directory. Step Action 1. Press 2. Press 3.
Chapter 5, Directories and Logs Search for a Record in a Private Directory List The screen displays the first six records in a list. Condition: You are already in the Private directory. Step Action 1. Result Choose the list: Press 2. The desired list icon The display shows the names and numbers Optional: Press Or To show the next or previous pages or records 3. The display shows the details of the record.
ITE-780 User Guide Step 3. Action Result Optional: Press To enter the name again to narrow the search Modify a Record in the Private Directory Step Action 1. Press 2. Press 3. Press Result The directory screen is displayed The list icon where the directory record resides The directory record is displayed Inside the Name field with the stylus 4. Press Inside the field that needs to be modified 5. Make the modifications 6.
Chapter 5, Directories and Logs Delete a Record in the Private Directory Condition: You are already in the Private directory and have found the record that you want to delete. Step Action Result 1. Press The display will prompt you to verify the deletion 2. Press The record is deleted 2-beep confirmation tone Modify a Private Directory List Step Action Result 1. Press 2. Press 3.
ITE-780 User Guide Delete a Private Directory List You can delete a Private directory list. You must have your phone password set up to delete a list. Condition: You are already in the Private directory and have found the list that you want to delete. Step Action 1. Press Result 2. 3. Press The list is deleted 2-beep confirmation tone Place a Call from the Private Directory Condition: You are already in the Private directory and have selected a record. EADS TELECOM North America Inc.
Chapter 5, Directories and Logs Step Action 1. Press Result Or The number is dialed after a short delay Press Delete All Records from the Private Directory Step Action Result 1. Press 2. Press 3. Press The screen prompts you for your password Press 2-beep confirmation tone 4. 5. All records have been deleted 88 M M EADS TELECOM North America Inc.
ITE-780 User Guide Information Directory The Information directory allows you to view information about the phone and the user. You can store three personal numbers and a welcome message. You cannot modify the serial number for the phone or the software release information that comes from the system. Use the Red Key to terminate or abort any of the following procedures. Information Directory Screen View the Information Directory You can view the Information directory at any time.
Chapter 5, Directories and Logs Step Action 1. Press 2. Press Result Returns to the main screen Access the Information Directory Step Action 1. Press 2. Press Result Add Personal Numbers Step Action 1. Press 2. Press 3. Press Result Inside the first field that is associated with one of the numbers 4. 90 M M The alphabetic keypad is displayed and prompts you to enter the label name for the number Enter the label name EADS TELECOM North America Inc.
ITE-780 User Guide Step Action 5. Press Result The label is saved On the screen or the Navigator 6. Press The numeric keypad is displayed Inside the second field that is associated with the same number 7. Enter the number 8. Press The number is saved On the screen or the Navigator 9. If you want to enter other numbers, repeat from Step 3. Enter the Welcome Message Step Action 1. Press 2. Press 3. Press Result Inside the field with the Welcome message 4. 5.
Chapter 5, Directories and Logs Step 1. Action Result To insert characters: Press Or On the Navigator 2. To delete the character at the left of the cursor: Press 3. To delete an entire record: Press 4. To end the modifications Press On the screen or the Navigator Incoming Calls Log The Incoming Calls log can store call information about the last 50 calls received, either answered or unanswered.
ITE-780 User Guide Incoming Calls Log Screen Message Lamp Status Lamp Status Description On There is at least one new message in your voice mailbox Off There are no new messages in your mailbox Blink There are no new messages in your mailbox, but there is a new call in the Incoming Calls log Flash There is a message in your mailbox, and a new call in the incoming calls log Log Icon on Screen When you have new calls in your Incoming Calls log that have not been viewed, the icon will alternate bet
Chapter 5, Directories and Logs Display Description Caller identification is not available. If only the number is stored, the display will show the number instead of the name The “>” indicates that the log record has been read The “>>” indicates that log record has been called back The caller identity is not known Access the Incoming Calls Log Step Action 1. Press 2.
ITE-780 User Guide Step Action 1. Press Result In the name field of the record 2. Press The call is automatically dialed after a short delay. Or Press View the Private Directory from the Incoming Calls Log If the called party is listed in your Private directory, you can view the record. Conditions: You have selected a record in the Incoming Calls log and want to view the details in the Private directory. The icon is available as a choice. Step Action 1.
Chapter 5, Directories and Logs Store a Record into the Private Directory You can add the name and number of the party to your Private directory. Conditions: You have selected a record in the Outgoing Calls log and want to store this record in your Private directory. The icon is available as a choice Step Action Result 1. Press The record is automatically stored in the Private directory 2. If the party's name is not in the log: The alphabetic keypad opens Press In the name field of the record 3.
ITE-780 User Guide Outgoing Calls (LNR) Log The Outgoing Calls log (LNR or Last Number Redial log) stores the records of the last 10 internal or external numbers called. The Outgoing Calls log has the following features: • While viewing, you can automatically redial one of the numbers stored. • When the log is full, the next call overwrites the oldest call record.
Chapter 5, Directories and Logs View the Outgoing Calls Log Step Action 1. Press Result Or Press 1 time If you press 2 times, the last call dialed will automatically be placed The number is displayed if the name is not known 2. If necessary: Press Or to view the next or previous screen Place a Call from the Outgoing Calls Log Condition: You have selected a record in the Outgoing Calls log and want to place a call to that party. Step Action 1. Press Result In the name field of the record 2.
ITE-780 User Guide Conditions: You have selected a record in the Outgoing Calls log and want to view the details in the Private directory. The icon is available as a choice. Step Action 1. Press Result In the name field of the record that you want to view 2. Press Store a Record into the Private Directory You can add the name and number of the party to your Private directory. Conditions: You have selected a record in the Outgoing Calls log and want to store this record in your Private directory.
Chapter 5, Directories and Logs Step 4. Action Result Choose the list: Press Or To choose the list for the entry 5. 6. Enter an optional note Press The record is stored Delete a Record from the Outgoing Calls Log Step Action Result 1. Press The display warns that the record will be deleted 2.
ITE-780 User Guide Step Action 3. Result If necessary: Press To erase the last character Press To erase the entire input Press To exit the function 4. Press 5. If necessary: Press Or To scroll through the entries Press To back up to the previous prompt Dial a Party from the System Name/Number Directory Condition: You are in the System directory and have found the party to call. EADS TELECOM North America Inc.
Chapter 5, Directories and Logs 102 M M Step Action 1. Press Result The number is automatically dialed EADS TELECOM North America Inc.
ITE-780 User Guide Chapter 6 Feature Codes Feature Codes If your phone does not have one of the following keys, use a feature code if it is available for use. • For those feature codes that require dial tone, press the SPKR key or lift the handset first. • For those features that are accessed from an existing call, use the ACCESS key to hold the call and return to dial tone.
Chapter 6, Feature Codes Feature Last Number Redial Action Feature Code Or Press Transfer/3-Way Conference Voice Mail Or Press Numeric Feature Codes The optional Numeric Feature Code feature allows you to use an all-number code that omits the * and # signs in place the feature key or the standard feature code. The Numeric Feature Code option was originally designed for rotary phones. Numeric codes may be two to four digits long.
ITE-780 User Guide Chapter 7 Telephone Tests Telephone Tests You can perform a number of tests on your phone, such as phone self-test, lamp test, and system tone test. You can also gather information about your phone such as class of service, cabinet/card/slot information, directory number, etc. Use the Red Key to terminate or abort any of the following procedures. Basic Procedures The following procedures apply to all tests except system tones. Step Action 1. Result Offhook 2. Press Silence 3.
Chapter 7,Telephone Tests Step Action Result 4. Press 1-beep 5. Press 2-beep confirmation tone and then silence You may not hear 2 complete beeps because the phone does reset. The number to the right is the load number 6. Press 7. 8. Silence Or Press Press Normal display and lamps are restored Key Lamps Test Step Action Result 1. Press 2.
ITE-780 User Guide Informational Tests The following tests can be run on the phone. Test Name Action Response Class of Service Press Class of Service Key Template Press Key Template Number Directory Number Press Directory Number Port Number Press System time slow number Press 3 Terminal types if applicable (IBX Classic Systems) Terminal Type 1. Inside Term Type 2. Outside Term Type 3.
Chapter 7,Telephone Tests System Tone Tests Action 108 M M Result Press Silence Press Inside Dial Tone Press Outside Dial Tone Press Modem Tone Press Milliwatt Tone Press Busy Tone Press Reorder Tone Press Ringback Tone Press Call Wait Ringback Tone Press Zip Tone (One Beep) Press Zip Zip Tone (2 Beeps) Press Inside Call Wait Tone Press Outside Call Wait Tone Press Override Warning Tone Press "Held" Press "Enter" Press "Private" Press "Forward" Press "Message" EADS
ITE-780 User Guide Action Press EADS TELECOM North America Inc.
Chapter 7,Telephone Tests 110 M M EADS TELECOM North America Inc.
ITE-780 User Guide Appendix I Glossary Glossary Term Definition Access Code A one or two digit number that must be dialed before an outside call can be made. Account Code A billing number for long distance calls that may be assigned as a part of a user's dialing procedure. Alphabetic Keypad A QWERTY keyboard located under the cover at the bottom of the phone.
Appendix I,Glossary 112 M M Term Definition Incoming Calls Calls that are made from outside of the system to an extension inside of the system. Internal (call or number) A call or phone number (extension) that is inside the system. Numeric Keypad A set of twelve buttons (0 through 9) and two symbols (* and #). Line or Line Appearance An extension/directory number that appears on a phone.
ITE-780 User Guide Term Definition Program The instructions that you give to the phone through number codes (feature codes or buttons) to activate a feature. Queuing The process of placing calls in a holding pattern (a waiting line) until an outgoing line is available. The system assigns outgoing on the basis of priority or first come/first served. System (Telephone System) A term used in this guide that refers to PointSpan 6880 telephone switching systems.
Appendix I,Glossary 114 M M EADS TELECOM North America Inc.
ITE-780 User Guide Appendix I Troubleshooting Troubleshooting The following table represents the more common problems found with a phone, and provides possible causes.
