User manual

Chapter 11, Intelligent Queuing
Enable Current Pilot Queue Depth
Use this procedure to enable the system to update the estimated time until answer for
calls while they wait in queue. Without the current pilot queue depth enabled, Intelligent
Queuing only provides the estimated time for answer when a call first arrives.
Step Action Result
1. At the main Administrative Console
prompt, type SPAR.
The console displays:
SELECT COMMAND => SPAR
SELECT MODE: PRINT, DISPLAY,
UPDATE, TITLES =>
2. Type U. The console displays:
ENTER UPDATE TYPE or ?... =>
3. Type U (Updatable System
Parameters).
The console displays:
SPECIFY SYSTEM PARAMETER TO
MODIFY or - or ?... =>
4. Type CQT to enable Call Current Pilot
Queue Depth.
The console displays:
ENABLE CALL CURRENT Q DEPTH:
Y/N or ?... =>
5. Type Y. The console displays:
SPECIFY SYSTEM PARAMETER TO
MODIFY or - or ?... =>
6. Press the <Enter> key. The console displays updatable system
parameter settings, followed by:
DOES UPDATE VERIFY ? =>
7. Type Y. The console saves the new system
parameters with the active current pilot
queue depth, followed by:
TABLE CHANGE PERFORMED
M
M
92 Aastra – 2489-005