User manual

IVC Card Features and Support
Call Guide Variables for Intelligent Queuing
The following table describes system variables that are available for use in call guides to
support the Intelligent Queuing feature.
Variable Parameters Type Use Description
PILOTQPR Agent Group
Pilot Directory
Number or
Agent Group
Pilot User
Group (both
optional)
Integer Read-only Returns the queue passage rate
(number of calls per hour) for a
pilot. The optional Directory
Number parameter defaults to the
called pilot directory number
unless otherwise specified. The
optional User Group parameter
defaults to the pilot's User Group
number unless otherwise specified.
CALCQUE Digit
String
Read-only Returns the call's current queue
depth (from 0 to 65535) for the
pilot to which a call is queued.
CALCETA Digit
String
Read-only Returns the current estimated
time until answer (from 0 to 65535
seconds) for a call in queue.
CALIQUE Digit
String
Read-only Returns the pilot queue depth
(from 0 to 65535) when a call first
queues at a pilot.
CALIETA Digit
String
Read-only Returns the estimated time until
answer (from 0 to 65535 seconds)
when a call first queues at a pilot.
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