User manual

IVC Card Features and Support

Chapter 12

Play IVS Phrase

With the Play IVS Phrase feature, a user of an Automatic Call Distribution (ACD)

station (such as an agent or supervisor) can listen to Integrated Voice Services (IVS)

phrases stored on an Integrated Voice Controller (IVC) card. A user enters the phrase

group and phrase Identification number to select a phrase.

Play an IVS Phrase

Use this procedure from an Automatic Call Distribution station to play an IVS phrase.

Step Action Result

1. Pick up the station handset and do one

of the following:

• Press the Play IVS Phrase feature

button on the station (if available)

• Dial the 1-4 digit Play IVS Phrase

feature code; follow any 1-3 digit

code with the pound (#) key.

• Dial a 4-digit Play IVS Phrase

feature directory number (FDRN)

The system lights a Play IVS Phrase

button lamp (if available) and plays a

zip tone to prompt for more input.

2. Dial a valid phrase group number. The system plays a zip tone to prompt

for more input.

If the phrase group is not valid, the

system turns off the Play IVS Phrase

button lamp and plays a reorder tone (a

fast busy).

3. Dial a valid phrase ID number. The system plays a zip-tone, the

message, and another zip-tone (to

indicate the end of the message).

If the phrase ID is not valid, the system

turns off the Play IVS Phrase button

lamp and plays a reorder tone (a fast

busy).

Aastra - 2489-005 95