User manual

IVC Card Features and Support
Source Description Switch Database
Requirements
Broadcast Trunk When playing a whisper message from a
broadcast trunk, the system connects to a
trunk that continuously repeats the same
message. The caller hears the message in
progress (not necessarily from the
beginning). The switch connects the call to
the trunk for the duration of the broadcast
announcement length (BAL).
The BAL is a Group (GRPS) parameter.
Broadcast trunk group
Source Not Available
If, when the system tries to play a whisper message, an appropriate source is not
available, the system waits for the duration of the whisper device wait (WDW) time. The
WDW time is a User Group (UGRP) parameter. If a source becomes available within the
WDW time, the system plays the whisper message. If a source does not become available
within the WDW time, the system plays a zip tone at the destination station and connects
the call.
Enable Whisper Messaging
The following table shows the activities to enable Whisper Messaging.
Stage Description
1
To support whisper messaging for incoming Dialed Number Identification
Service (DNIS) calls, assign messages to user groups that support DNIS. See
"Assign a Whisper Message to a User Group."
2
To support whisper messaging for calls to Automatic Call Distribution (ACD)
pilots, assign messages to appropriate pilots. See "Assign a Whisper Message to
an ACD Pilot."
3
To support whisper messaging for calls from specific trunk groups, assign
messages to the appropriate groups. See "Assign a Whisper Message to a Trunk
Group."
4
Set the whisper device wait (WDW) time. When a whisper message source is
not available, the system delays for the WDW time before connecting the call to
its destination. The delay provides time for a source to become available. See
"Set the Whisper Device Wait Time."
5
Create any Prefix Digit Tables (PDTs) needed to provided whisper messaging
information to announcement trunks. See "Create a PDT that Supports Whisper
Messaging."
M
M
Aastra - 2489-005 103