User manual

Chapter 13, Whisper Messaging
Step Action Result
22. Type an appropriate pilot music
source.
The console displays:
HELD/XFER MUSIC SOURCE
or ?...=>
23. Type an appropriate value to hold or
transfer the music source.
The console displays:
ACD QUEUING PRIORITY OPTION:
C, D, T, or ?...=>
24. Type an appropriate ACD queuing
priority option.
The console displays:
ACD QUEUING PRIORITY LEVEL:
0-7...=>
25. Type an appropriate queuing priority
level, from 0 to 7. A value of 0 (zero)
indicates no level.
The console displays:
ENABLE ACD STATISTICS: Y=Yes,
N=No...=>
26. Type either Y or N. The console displays user group
information, including whisper message
parameters, followed by:
DOES UPDATE VERIFY? =>
27. Type Y to save the user group with
new whisper messaging parameters.
Assign a Whisper Message to an ACD Pilot
Use this procedure to assign a whisper message for calls to an existing ACD pilot.
Step Action Result
1. At the main Administrative Console
prompt, type ACD.
The console displays:
SELECT COMMAND => ACD
SELECT MODE: PRINT, DISPLAY,
UPDATE, TITLES, CHANGE,
SEARCH, ADMIN =>
2. Type U. The console displays:
UPDATE MODE: C-Create M-Modify
D-Delete =>
3. Type M. The console displays:
PILOT DIRECTORY NUMBER
or ?... =>
4. Type the number for the ACD pilot to
modify.
The console displays:
USER GROUP... =>
M
M
106 Aastra – 2489-005