User manual

IVC Card Features and Support
Step Action Result
5. Type the number of the user group
associated with the ACD pilot.
The console displays:
Specify ACD Field to Modify
or - or ?... =>
6. Type AWM (ACD Whisper Message
Source).
The console displays:
ACD WHISPER MESSAGE SOURCE
GROUP or ?... =>
7. To assign an announcement trunk as
the message source, skip to step 8.
To assign a broadcast trunk as the
message source, skip to step 11.
To assign an IVC device as the
message source, skip to step 13.
8. Type the announcement trunk group
number.
The console displays:
ANNOUNCEMENT TRUNK PDT NUMBER
or 0=NONE... =>
9. Type the number of an optional
Prefix Digit Table (PDT) for the
announcement trunk or type 0 to not
assign a PDT.
The console displays:
Specify ACD Field to Modify
or - or ?... =>
10. Skip to step 16.
11. Type the broadcast trunk group
number.
The console displays:
Specify ACD Field to Modify
or - or ?... =>
12. Skip to step 16.
13. Type the IVS group number
associated with the whisper message.
The console displays:
IVS PHRASE GROUP or ?... =>
14. Type the IVS phrase group number
associated with the whisper message.
The console displays:
IVS PHRASE ID or ?... =>
15. Type the IVS phrase identification
number for the whisper message.
The console displays:
Specify ACD Field to Modify
or - or ?... =>
16. Press the <Enter> key. The console displays ACD pilot
information, including whisper message
parameters, followed by:
DOES UPDATE VERIFY? =>
17. Type Y to save the ACD pilot with
new whisper messaging parameters.
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Aastra - 2489-005 107