User manual

Chapter 1, Integrated Voice Services
Figure 1 shows the general hierarchical relationships of IVS components.
IVS GROUP
IVS PHRASE
GROUP
IVS PHRASE
GROUP
IVS PHRASE
GROUP
PHRASE ID
PHRASE ID
PHRASE ID
PHRASE ID
PHRASE ID
PHRASE ID
PHRASE ID
PHRASE ID
PHRASE ID
4082
("Welcome to
XYZ Company")
1
7
IVC.DRW
MOS
REQUEST
ACTIVE
FAULT
MOS
F9
IVC
FACE PLATE FRO NT VIEW SID E VIEW
RX-A
TX-A
RX-B
TX-B
P4
P3
P2
P1
IVC Card
(72 devices)
one port = one IVC device
Each device can play
IVS phrases and collect
DTMF digits.
Figure 1. Hierarchy of IVS Components
IVS Phrase Management
Phrases (audio files that contain speech, tones, music, or other forms of audio) are
fundamental to Integrated Voice Services (IVS). Many third-party recording applications
allow you to create phrases for your call center. The IVS Phrase Manager, a PC
application, transfers phrases across an Open Application Interface (OAI) channel to an
IVS phrase database on the hard drive of a PointSpan switch. To make the phrases
available for use by IVS, switch control software stores the phrases on one or more
Integrated Voice Controller (IVC) cards or modules.
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M
4 Aastra – 2489-005