User manual

IVC Card Features and Support
Chapter 6
IVS Phrase Manager
The Integrated Voice Services (IVS) Phrase Manager is a PC application that records,
uploads, organizes, and manages audio files for use by an Integrated Voice Controller
(IVC) card or module. Any third-party software can record the audio files. However, to
ensure that they play at a safe volume, the IVS Phrase Manager must upload them across
an Open Application Interface (OAI) channel to a PointSpan switch. The Phrase Manager
supports audio files in "mu-law" format (8 KHz, 8-bit), a telephony standard. You must
convert files of other audio formats (such as .wav and .snd) before importing them into
the Phrase Manager database.
Each audio file contains speech, tones, music, or another form of audio and represents
a single phrase. Although a phrase can contain up to 1.5 hours of audio, most phrases are
very short, often a single word or sound. The IVS system allows you to combine phrases
from the same phrase group to create longer, more meaningful announcements. For more
detail, see "IVS Phrase Management," "System Phrases," and "Phrase Combination."
Table 5 describes the core capabilities of the IVS Phrase Manager.
Table 5. Phrase Manager Capabilities
Capability Description
Record, Save, and Store Phrases The Phrase Manager can record phrases and save
them to an audio database. Each phrase must have a
unique combination of phrase identification and
phrase group. (For example, phrase 4 of group 1 and
phrase 4 of group 2 are different phrases.)
As an option, the database can associate other
information, such as a description, with each phrase.
It stores all phrases in "mu-law" format (8 KHz,
8-bit), with a .au extension.
When the Phrase Manager imports audio files
created by other programs, pressing a "volume"
button reduces the volume of files that are too loud.
The Phrase Manager can print the contents of its
audio database.
Play Phrases The Phrase Manager can play audio phrases.
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