User manual

IVC Card Features and Support

Chapter 7

Call Guide and Digit Collection Template

Call guides and digit collection templates are two extremely important constructs that

support the Integrated Voice Services (IVS) feature.

Call Guide Support for IVS

ACD call guides control core interactive voice response (IVR) functions of Aastra's

Integrated Voice Services (IVS) feature. See the ACD Call Guide User Manual (2545-

nnn) for complete information on call guides and how to create them. The following call

guide features, however, specifically support IVS:

• Announcement Pause step

• Get Digits step (which requires a digit collection template)

• End Get Digits step

• Speak IVS Phrase step

• Speak IVS Data step

Announcement Pause Step

An Announcement Pause (APAU) call guide step inserts silence between two

announcements or Integrated Voice Services (IVS) phrases. An Announcement Pause

call guide step has the following parameters.

Parameter Function

IVS Group Assigns an IVS group, by number, to play the pause.

Allowable Parameter Types

Fixed value, user-defined constant

Phrase Duration Defines the length of the pause, from ten milliseconds

to ten minutes, in millisecond increments, rounded to

the nearest ten millisecond. For example, a value of

1000 indicates a pause of one second and a value of 502

indicates a one-half second pause.

Allowable Parameter Types

Fixed value, user-defined constant, user-defined

variable, system variable, pre-defined function

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