User manual

Chapter 7, Call Guide and Digit Collection Template

Parameter Function

Agent Available Interrupt When this option is enabled, the system can interrupt

the silent pause to route the call to an available agent.

Otherwise, when this option is not enabled, the system

must complete the silence for its entire phrase duration

before routing the call to an available agent. By default,

the system enables this option.

Allowable Parameter Types

Fixed value, pre-defined constant, user-defined

constant, user-defined variable, system variable,

pre-defined function

If the system cannot process an Announcement Pause step (because no IVC device is

available or for any other reason), it immediately skips the step and processes the next

step in the call guide. It does not perform error handling.

Get Digits Step

A Get Digits (GDGT) call guide step initiates the collection of one or more digits from

a caller and passes the collected digits to a variable. Collected digits can be either a digit

string or an integer. The system passes each digit string (such as an account number or

pass code) directly to a string variable. The system converts digits that represent an

integer value (such as a monetary value) and passes them to an integer variable.

An End Get Digits step must always follow a Get Digits step. The following steps,

however, can occur between a Get Digits and End Digits step:

• Speak IVS Phrase (with the same IVS group as the Get Digits step)

• Speak IVS Data (with the same IVS group as the Get Digits step)

• If / Else / End If

• Announcement Pause

• Set

The system groups all steps between a Get Digits and End Digits steps, playing them as a

single prompt announcement after it begins collecting digits.

An Administrative Console does not prompt for an IVS group for any steps between a

Get Digits and an End Get Digits step. Such steps inherit the IVS group from the Get

Digits step.

A Get Digits step has the following parameters:

48 Aastra – 2489-005