User manual

Chapter 7, Call Guide and Digit Collection Template
Speak IVS Phrase Step
A Speak IVS Phrase (SPHR) call guide step plays a phrase from an IVC device to a
connected caller. An IVS phrase can provide speech, tones, music, or other forms of
audio. Many third-party recording applications allow you to create phrases for your call
center. To make phrases available for inclusion in a call guide, switch control software
stores them on one or more IVS cards or modules. Sequences of Speak IVS Phrase and
Speak IVS Data steps can combine phrases to create announcements with more meaning
than a single phrase. For complete details on IVS phrases and their functionality, see
"IVS Phrase Management," "Phrase Combinations," and related sections in the IVC Card
Features and Support manual (2489-nnn).
A Speak IVS Phrase call guide step has the following parameters:
Parameter Function
IVS Group Assigns the IVS group, by number, to which the phrase
to be played is associated.
Allowable Parameter Types
Fixed value, user-defined constant
IVS Phrase Group Assigns the IVS phrase group to which the phrase to be
played is associated.
Allowable Parameter Types
Fixed value, user-defined constant, user-defined
variable, system variable, pre-defined function
IVS Phrase ID Defines, by number, the specific phrase to be played.
Allowable Parameter Types
Fixed value, user-defined constant, user-defined
variable, system variable, pre-defined function
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