User manual

IVC Card Features and Support
Digit Collection Parameter Description
Maximum Number of Digits Defines the maximum number of digits that the
system will accept for the digit string or integer.
Valid ranges are 0-30 for a digit string or 0-10 for
an integer.
Maximum Numeric Value Defines the greatest valid value for an integer, from 0
to 2,147,483,647.
Minimum Number of Digits Defines the minimum number of digits that the
system will accept for the digit string or integer.
Valid ranges are 0-30 for a digit string or 0-10 for
an integer.
Minimum Numeric Value Defines the least valid value for an integer, from 0
to 2,147,483,647.
Number Type Specifies whether to treat caller input as a digit string
or an integer.
Return Terminator Digit Specifies whether to include the terminator digit in
the digit string or integer value.
Terminator Digit or Digits Defines the single digit or combination of digits that
will end digit collection. Valid terminator digits
include 0-9, the star (*) key, and the pound (#) key.
Having no terminator digit is also valid.
Valid Digits for Digit N Defines the values (from 0 to 9) that are valid for the
digit, based on its order (N) in the digit string. The
system requires this parameter for each place in the
digit string up to the maximum number of digits.
Valid value for digit strings also include the star (*)
key and the pound (#) key.
Create a Call Guide
Use this procedure to create a call guide with instructions that specify how Automatic
Call Distribution (ACD) processes calls, including how it routes calls to agents. If your
application of ACD uses Call Route Scheduling, you will create different call guides for
different times of day, days of the week, or days of the year. A call guide can contain
instructions to support interactive voice response (IVR) functions and the Integrated
Voice Services (IVS) feature.
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