User manual

Chapter 7, Call Guide and Digit Collection Template
Initial Conditions
The creation of a call guide requires much prerequisite information and system
configuration. Some examples include:
• To support ACD, a call guide needs valid agent group directory numbers and user
group information.
• To support IVR functions, a call guide requires valid IVS group, IVS phrase group,
IVC device information.
• To support digit collection, a call guide requires a digit collection template.
The steps of each call guide determine its exact prerequisites. For details, see the
documentation for each intended step in the ACD Call Guide User Manual (2545-nnn).
Step Action Result
1. At the main Administrative Console
command prompt, type ACDC.
The console displays:
SELECT COMMAND => ACDC
SELECT MODE: PRINT, DISPLAY,
UPDATE, TITLES =>
2. Type U. The console displays:
UPDATE MODE: C-Create;
M-Modify; D-Delete ... =>
3. Type C. The console displays:
SELECT SUBCOMMAND or ? ... =>
4. Type C (Call Guide). The console displays:
CALL GUIDE NUMBER, A, U,
or ? ... =>
5. Type the number for this call guide. The console displays:
ENTER TITLE:... =>
6. Type an appropriate name for this call
guide.
The console displays:
USER GROUP... =>
7. Type an appropriate user group number
for this call guide.
The console displays:
*** Define Call Guide
Parameters:
PARAMETER 1 TYPE: I, D,
Return=END, or ?... =>
M
M
62 Aastra – 2489-005