User manual

IVC Card Features and Support
Step Action Result
8. At this and subsequent prompts, enter
appropriate information to define all of
the parameters and variables that this
call guide will need.
See the "Call Guide Parameters" in
the ACD Call Guide User Manual
(2545-nnn).
After you define all integer and digit
string parameters for the call guide, the
console displays either:
PARAMETER N TYPE: I, D,
Return=END, or ?... =>
or
VARIABLE N TYPE: I, D, IC,
DC, L, Ret=END, ? ... =>
9. Press the <Enter> key. The console displays:
*** Define Call Guide Steps:
STEP 1 TYPE, L=LABEL,
Return=END, or ?... =>
10. At this and subsequent prompts, define
appropriate call guide steps, in an order
that supports your call guide design
requirements.
For assistance, see "Call Guide Design
Principles" and the documentation for
each intended step in the ACD Call
Guide User Manual (2545-nnn).
After you define all steps for the call
guide, the console displays:
STEP N TYPE, L=LABEL,
Return=END, or ?... =>
11. Press the <Enter> key. If your call guide contains logic errors
or omissions, the console prompts you
for corrections.
When the call guide contains no errors,
the console displays the entire call
guide, with all steps in order, for
verification. The display ends with:
DOES UPDATE VERIFY =>
12. Type Y to save the call guide.
If you type N, the system will not save
the call guide. Even if the call guide is
not complete or 100% accurate, saving
it makes it available for future edits
(see "Modify a Call Guide"). If you do
not save the call guide, you must create
it again from the beginning.
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