User manual

Chapter 7, Call Guide and Digit Collection Template

Modify a Call Guide

Use this procedure to modify an existing call guide, changing the instructions that

specify how Automatic Call Distribution (ACD) processes calls, the parameters that

the call guide uses, or both.

Step Action Result

1. At the main Administrative Console

command prompt, type ACDC.

The console displays:

SELECT COMMAND => ACDC

SELECT MODE: PRINT, DISPLAY,

UPDATE, TITLES =>

2. Type U. The console displays:

UPDATE MODE: C-Create;

M-Modify; D-Delete ... =>

3. Type C. The console displays:

SELECT SUBCOMMAND or ? ... =>

4. Type C (Call Guide). The console displays:

CALL GUIDE NUMBER, A, U,

or ? ... =>

5. Type the number of the existing call

guide you will modify.

Type A to see all of the assigned call

guide numbers. Type U to see all

numbers still available for call guides.

The console displays:

MODIFY TYPE, RETURN=end,

or ?... =>

64 Aastra – 2489-005