User manual

IVC Card Features and Support
Chapter 8
IVS Support for CLASS Features
CLASS (Custom Local Area Signaling Services) features are a bundled set of telephony
capabilities provided by PointSpan. Although these features have been readily available
in public markets for many years, PointSpan supports them in private networks where
they are otherwise unavailable. The Interactive Voice Services (IVS) feature supports
CLASS features by providing interactive voice response (IVR) functions. IVR prompts
efficiently guide users through process directions and collect digits for access codes,
authorization codes, and other information. Enabling IVS to support CLASS features
requires you to properly configure interactive voice controller (IVC) cards.
The CLASS features that IVS supports include:
• Selective Call Forwarding (SCF)
• Anonymous Call Rejection
• Automatic Recall
• Remote CLASS Feature Access
• Caller Identification with Name and Number
(The more technical name for this CLASS feature is Type II Analog Calling Name
and Number Delivery)
For detailed information on CLASS features, see the following:
• PointSpan Station Database Procedures (2512-nnn)
• PointSpan System Database Procedures (2513-nnn)
• PointSpan Features and Enhancements (2536-nnn)
• PointSpan CLASS Feature Set Users Guide (2548-nnn)
• PointSpan CLASS Feature Set Quick Reference Guide (2549-nnn)
IVS Support for Selective Call forwarding
IVS can support the Selective Call Forwarding (SCF) CLASS feature. With SCF, users
can forward incoming calls from specific telephone numbers to a single forwarding
destination. Each SCF subscriber can create a screening list that defines up to ten
telephone numbers. When the subscriber's directory number receives a call from any of
the numbers on its associated SCF screening list, the system forwards the call to the
subscriber's SCF forwarding destination.
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