User manual

IVC Card Features and Support
About This Publication
Overview
This publication provides information and procedures to implement and use the
Integrated Voice Services (IVS) feature.
Audience
This publication supports technical and system administrators who are responsible for
implementing and using IVS.
Organization
This manual contains the following chapters.
Chapter, Topic Description
Chapter 1, Integrated Voice Services Provides an overview of IVS, describing its
components and capabilities.
Chapter 2, IVC Cards and Modules Describes the interactive voice controller
(IVC) cards and modules that provide the IVS
capabilities. Provides installation procedures.
Chapter 3, IVS Groups Describes IVS groups and provides instructions
for creating them.
Chapter 4, IVS Phrase Groups Describes IVS phrase groups and provides
instructions for creating them.
Chapter 5, IVC Devices Describes IVC devices and provides instructions
to define them to support IVS.
Chapter 6, IVS Phrase Manager Describes the IVS Phrase Manager™
application and provides instructions for its
installation and use.
Chapter 7, Call Guide and Digit
Collection Template
Describes the role of call guides and digit
collection templates in support IVS. Defines all
call guide steps that are relevant to IVS and
provides instructions for creating a call guide.
Chapter 8, Support for CLASS Features Provides instructions to proerly configure IVC
cards to support CLASS (Custom Local Area
Signaling Services) features.
Chapter 9, Port Sharing Describes the port sharing capability of IVS.
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