HiFi User Informational Brochure
GET READY TO START HEARING LIFE TO THE FULLEST Companion videos of this user guide can be found at eargo.com/showme You can download the Eargo app at your app store. You can also request a print version of the full user guide by calling us at 1(800) 61-EARGO.
CONTENTS Welcome to Eargo 1 Preparing Your Ears 2 Getting to Know Your Eargo 3 Getting to Know Your Charger 5 Inserting and Removing Your Eargo Devices 13 Finding the Perfect Fit 19 Adjusting the Program 23 Eargo Care 26 Your First Month and Beyond 46 Troubleshooting Guide 57 Support 61 Indications for Use 63 Appendix 67
WELCOME TO EARGO!! If the two exclamation points above didn’t communicate to you that we’re super excited to have you as a part of the Eargo family, hopefully this will: We’re super excited to have you as a part of the Eargo family, and we know you’re going to enjoy your new Eargo Neo HiFi hearing devices. GET GOING IN 4 EASY STEPS 1 STEP 1: CLEAN STEP 2: CHARGE Clean your ears (pg. 02) Charge your Eargo devices (pg. 05) STEP 3: SIZE STEP 4: ADJUST Pick your Flexis (pg.
PREPARING YOUR EARS CLEANUP IN EARS 1 AND 2 We know it’s exciting getting your Eargo devices. Heck, we’re so excited for you we can barely sit still. But before you put in your shiny new Eargos, take a minute to remove any excess wax that may have accumulated in your ear canal. Sometimes, it can interfere with hearing by blocking the ear canal. Earwax and other residue like skin oils can also plug the sound openings or charging contacts on your Eargo devices. In other words, clean those ears.
GETTING TO KNOW YOUR EARGO Microphone Cover (Sound Enters Here) Removal Thread Charging Contacts Left is L 3 Speaker (Sound Exits Here) Replaceable Flexi TetraPalm Right is R
Before you insert your Eargo devices, we want to familiarize you with their various parts. Just like in the theater, there are no small parts. Microphone Cover • The Microphone is located under the Microphone Cover. It picks up sounds from your surroundings. Speaker • The Speaker is located under the Flexi TetraPalm. It amplifies sound. The world’s about to be piped through in surround sound.
GETTING TO KNOW YOUR CHARGER The Eargo charging case has its own built-in battery so it can charge your Eargo devices on the go. With consistent daily use, the battery inside the charging case needs to be recharged about every 5-7 days. To charge it, just connect the smaller end of the cord (it’s the only end that will fit) to the charging case and the larger end (again, the only end that will fit) to the USB wall plug.
ALL ABOUT YOUR CHARGER CHECKING THE CHARGE Open (or close) the charger lid, and the white indicator lights will show the charge level of any hearing devices inside and also for the charger itself. The lights will turn off after 10 seconds to save battery, but don’t worry, any hearing devices inside will still be charging.
CHARGE LEVEL Each hearing device has 4 indicator lights. If 3 out of 4 are lit, that device is charged 3/4 of the way. If only 1 out of 4 is lit, then that device is only 1/4 charged. We bet you can figure out what the other 2 lights mean based on the previous two examples. The pulsing white light tells you that the device is actively charging. When the pulsing stops and all 4 white lights are on, that device is fully charged. It will take 6 hours to fully charge a depleted hearing device.
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CHARGING YOUR EARGO DEVICES INSERTING YOUR DEVICES INTO THE CHARGER When you remove the device from your ear, the removal thread will be facing down. Before placing the device in the charger, flip it over so the removal thread is facing up and the R or L is facing you and upside down. Position the device over the charging cradle. The Flexi TetraPalm will be facing out, and the removal thread will be pointing up. Gently push straight down on the black body of the device.
REMOVING YOUR DEVICES FROM THE CHARGER Pull up on the removal thread to remove the device from the charger. Before placing it in your ear, be sure to flip it over so the removal thread is pointing down and the R or L is right-side up. The device will automatically turn on after 10 seconds.
HEARING DEVICE UPDATES Did you know that Eargo devices can be updated by an app on your mobile phone? Well, you do now! Just download the Eargo mobile app from the Apple App Store or Google Play to learn more. Once your app is connected to your charger, you can update your devices while in the charger. When the devices are being updated, the hearing device indicator lights will turn blue.
STORAGE AND BATTERY LIFE KEEP YOUR EARGO DEVICES SAFE AND WORKING WELL Proper storage of your Eargo devices will increase their lifespan and keep them in top working condition. When not in use, store them in the charger. That’ll keep them fully charged. Please do not drop your Eargo devices or your charger onto any hard surfaces. MAXIMIZING BATTERY LIFE To maximize the battery life of your Eargo devices, it is best to charge them once a day, overnight.
INSERTING & REMOVING YOUR EARGO DEVICES To insert the device into your ear, hold it with your thumb and index finger, grasping the removal thread and making sure that the R (or L) is facing you.
Gently insert the tip of the device into your ear canal. Softly press it into place with your finger.
“AROUND THE BEND” OR CURVED EAR CANALS Everyone’s ear canals are shaped differently. In fact, it is not uncommon for the left and right ear canals to bend in different directions, even in the same person. If you feel light resistance when you first insert the Eargo device, and it doesn’t feel like it has gone in all the way, the Eargo device might just need a little help.
BLACK IS THE NEW CAMOUFLAGE The Eargo device should be inserted almost completely in the ear canal, so the very back of the device is flush with the opening of the ear canal. The Eargo device will be almost completely invisible. The main part of the device that may be visible is the very back, which is actually why we make Eargo devices black (and not various skin colors).
INSERTING & REMOVING YOUR EARGO DEVICES To remove the Eargo device, grasp the removal thread and gently pull.* We know the devices are quite comfortable. We’re the ones who made them that way. And while many people tell us they forget they’re in there, please don’t forget to take them out. Got to let those babies breathe and recharge every now and then. * CAUTION: In rare cases, the Flexi TetraPalm could remain in your ear after removing the Eargo device.
Eargo devices are designed for all-day use, but not all night. Please remove them before sleeping and especially before showering. After removal, it’s a good idea to inspect your devices for wax buildup, or to replace the Flexi TetraPalms or wax guards if needed. You can read more about this in the Eargo Care section (pg. 26). BEFORE AND AFTER If you apply hairspray or cosmetics, please do so BEFORE inserting the Eargo devices. Otherwise they could clog the microphone.
FINDING THE PERFECT FIT EVERYONE’S EARS ARE UNIQUE-ISH REGULAR LARGE While every human being is unique like a snowflake, it turns out the size of our ear canals is not. So Eargo Flexi TetraPalms come in 2 sizes: regular and large. Regular is going to be the right fit for most people. The large size is for those with larger ear canals. The different sized Flexi TetraPalms are easy to identify: The regular size will look noticeably smaller than the large size.
FINDING THE PERFECT FIT PEEK UNDER THE HOOD Replaceable Flexi TetraPalms Nose Orange Marking Base of Nose Body of Device 20
FINDING THE PERFECT FIT CHANGING SIZES Grasp Peel REMOVE THE REGULAR SIZE Grasp the body of the Eargo device between your thumb and index finger. With your other hand, grasp the regular size Flexi TetraPalm on one side at the bottom and peel it up and away from the body of the device. For a visual demonstration of how to change your Flexi TetraPalms, watch our video at eargo.com/showme, and be sure to bring popcorn.
Push Twist REPLACE WITH THE LARGE SIZE Slide the Flexi TetraPalm onto the nose of the device.* It should sit snug against the base of the nose (see page 20). You want to make sure the Flexi TetraPalm is on the device nice and tight every time before you put the device in your ear. You can do this by pushing and twisting the Flexi TetraPalm down the nose toward the base. Then give it a look to ensure that it’s all the way on the nose.
LOW 23 MED HIGH MAX
ADJUSTING THE PROGRAM AMPLIFICATION LEVELS Your Eargo devices have four programs, ranging from low amplification (Program 1) to maximum (Program 4). To go from one program to the next, use a flat hand to firmly and rapidly double tap over your ear canal. The switch responds to the pressure created when you tap, not the touch of your hand. Your Eargo device will let you know when you’ve changed programs. With every double tap, your Eargo will say, “Program 1,” “Program 2,” “Program 3,” or “Program 4.
USING THE PHONE Sometimes people experience feedback, like whistling or buzzing, when talking on the phone and wearing a hearing device. This can happen when the phone is too close to the ear. The proximity can create a feedback loop between the phone’s speaker and the device’s microphone. If this happens, move the phone back from your ear a bit or try holding it at an angle. Program 1 is designed for the phone, so if you ever experience feedback while on the phone, try this program.
EARGO CARE Keeping your Eargo devices in good shape is very important. DAILY CARE LONG-TERM CARE LONGER-TERM CARE Wipe and brush daily. Replace Flexi TetraPalms if clogged with wax. Replace interior wax guard if clogged with wax. You can follow along in this cleaning section with our step-by-step videos, made easily accessible at eargo.com/showme for your viewing pleasure.
DAILY CARE KEEPING YOUR EARGO DEVICES CLEAN The Flexi TetraPalms may sweep out excess wax with each removal. There’s often a sizable amount of wax that may come out during the initial days of using your devices. That amount should lessen over time. It’s very important to keep your devices clean. Wax buildup or other debris may lessen their sound quality and performance.
BEFORE CHARGING Eargos are quite an amazing piece of engineering, design, and technology. Think of them as a sports car for your ears. Taking good care of them is essential for them to work at their peak performance. So, just like giving your fancy car a wipe down before you put it in the garage every night, you’ll want to wipe down your Eargo hearing devices every night before you put them to bed in their charger. Specifically, use the provided microfiber cloth to wipe the charging contacts.
If you notice wax or other debris on your Flexi TetraPalms, simply let them dry and clean them with the cleaning brush and/or microfiber cloth provided. The body of the Eargo device, especially the nose, may also need cleaning. It’s important to inspect your Eargo devices daily. If you see any wax on the microphone, Flexi TetraPalms, the nose, or the contacts, please brush it off or wipe it away with the microfiber cloth.
CARING FOR YOUR EARGO DEVICES MICROPHONE Brush around the microphone cover to keep wax from blocking the openings where sound enters the device.
FLEXI TETRAPALM • If you look at the tip of the Flexi TetraPalm, you should be able to see the black tip with small holes. Brush out the nose of the Flexi TetraPalm. Wipe the tip of the Flexi TetraPalm with the microfiber cloth provided. If that doesn’t do the trick, you can also remove your Flexi TetraPalm and replace it with a new one (see instructions for removing and replacing the Flexi TetraPalm, pg. 35). CONTACTS • Wipe the contacts with the microfiber cloth.
DON’T SHARE YOUR EARGOS Now we know, being the generous individual that you are, it may be tempting to let others try your Eargo devices. But for hygienic reasons, please do not do this. KEEP EARGO DRY Now, let’s take some time to talk about the charger. Or, some more time, we should say. We love our charger, so you’ll have to forgive us for going on about it whenever we’re given the chance. Before placing your Eargo devices in the charger, make sure the devices are completely dry.
Replaceable Flexi TetraPalm Replaceable Wax Guard 3333
LONG-TERM CARE Keeping your Eargo devices in good shape is very important. In this section, we will discuss the long-term care of the Eargo devices. Long-term care is necessary when the Flexi TetraPalms get filled with wax. OK, we know we keep talking about earwax, but it just keeps coming up. Earwax is annoying like that. On average, the Flexi TetraPalms will need to be changed every 3 months due to wax buildup. People with a lot of wax may need to do it more frequently.
FLEXI TETRAPALM REMOVAL Many people find it is easier to visualize how to do this by following along with the video found at eargo.com/showme. STEP 1 Grasp the body of the Eargo device between your thumb and index finger. STEP 2 With your other hand, grasp the Flexi TetraPalm on one side at the bottom and peel it up and away from the body of the device. Discard the used Flexi TetraPalm.
FLEXI TETRAPALM REPLACEMENT Next, let’s replace the Flexi TetraPalms. Remember to use the correct size. Replacement Flexi TetraPalms can be found in the package. STEP 1 Now that the Flexi TetraPalms are removed, use a dry cloth to wipe the nose clean. Make it shine! STEP 2 Take the clean Flexi TetraPalm in your other hand. Face the base of Flexi TetraPalm toward the nose, push and twist it all the way on, making sure to cover the orange markings on the device.
FLEXI TETRAPALM REPLACEMENT One final (but very important) note: You want to make sure the Flexi TetraPalm is on the device nice and tight every time before you put it in your ear. Have a look to ensure that it’s all the way on the nose. We’ve added orange markings to the nose to help you check. If you can still see some of the orange markings on the nose, the Flexi TetraPalm is not on properly. Continue twisting the Flexi TetraPalm down the nose until the markings are covered.
WAX GUARD REPLACEMENT You won’t need to do this every time you change your Flexi TetraPalms, but once in a while, check the internal wax guard and make sure it’s clean. If it is, you’re set. If you notice a substantial amount of wax buildup, it’s time to replace. This will happen roughly every 3 to 6 months, but will vary depending on the amount of wax you produce. GET TO KNOW YOUR WAX GUARD REPLACEMENT TOOL To change the wax guard, you will need the blue Wax Guard Replacement Tool* found in the package.
Depository Wax Guard Dispenser Wheel Wax Guard Changing Tool Smooth Side Threaded Side For inserting new wax guards. For removing used wax guards. *Only use tool and wax guards provided by Eargo.
REMOVING THE WAX GUARD Let’s get into how to remove the used wax guard. As with Flexi TetraPalms replacement, many people find it is easier to visualize how to do this by following along with the video, which can be found at eargo.com/showme. STEP 1 After removing the Flexi TetraPalm, remove the Changing Tool from its clip at the bottom of the Wax Guard Replacement Tool.
REMOVING THE WAX GUARD STEP 2 USE THREADED END TO REMOVE WAX GUARDS TWIST Take the Eargo device between your thumb and index finger. With your other hand, use the threaded side to gently twist the tool into the nose of the Eargo device to grab onto the used wax guard.* The key word is gently. You don’t need to apply too much force. Let the tool do all of the work here. STEP 3 Once the tool has grabbed onto the wax guard, pull firmly on the tool to remove the wax guard from the device.
STEP 4 To remove the old wax guard from the Changing Tool, push it into the center of the dispenser as shown. STEP 5 Slide the Changing Tool sideways across the dispenser slot. Remove the tool to release the used wax guard. Next, it’s time to put on a clean new wax guard.
INSTALLING A NEW WAX GUARD The Wax Guard Replacement Tool holds 15 new wax guards. Don’t worry if you run out, you can always buy more by going online to eargo.com/reorder or giving us a call. STEP 1 Turn the blue wheel of the Wax Guard Replacement Tool to a chamber containing a fresh new wax guard. STEP 2 USE THE SMOOTH END TO REPLACE WAX GUARDS You know how we used the threaded end of the tool when we took the wax guard out? Well, now it’s time for the smooth side to shine.
STEP 3 Push the Changing Tool’s smooth end firmly into the center of the blue wax guard to grab onto it. Once the wax guard feels engaged, pull it out. STEP 4 Grasp the body of the Eargo device between your thumb and index finger. With your other hand, gently insert the Changing Tool (with the clean wax guard engaged) as straight as you can into the open nose of the device. Once again, the key word here is gently.
INSTALLING A NEW WAX GUARD STEP 5 Once the wax guard is in line and flush with the nose of the device, pull the Changing Tool away. The wax guard will disengage and stay in place. Please take the time to ensure that the wax guard is correctly inserted. CORRECT Put the Flexi back on and you’re good to go! 45 INCORRECT Too far out. Push the wax guard in further.
YOUR FIRST MONTH AND BEYOND GETTING USED TO EARGO There are a couple of things to know as you adjust to your new life with your Eargo devices. One, there will be quite a few new sounds coming at you—at your ear-region, to be exact. So we wanted to let you know what to expect and to explain how that wonderful brain of yours will adjust very quickly to hearing more of the sound spectrum again.
SLIP INTO SOMETHING MORE COMFORTABLE FINDING A COMFORTABLE FIT We’re pretty proud of our patented Flexis around here. In fact, their designers can often be seen strutting, rather shamelessly, around the office. And why shouldn’t they? Thanks to Flexis, Eargo devices exert minimal force on the ear. After all, we love your ears—why would we want to exert a lot of force on them? And the Flexis create a unique open fit that allows air to flow in and out of the ear.
WHOSE VOICE IS THAT? HEARING YOUR OWN VOICE “Autophony” is a fancy term for hearing your own voice. We like fancy words around here. We have one of those vocabulary calendars with a new word every day. Today’s word was “fritter” which means to squander or disperse. But, amazing vocabulary aside, autophony is one of the most common things people notice when they begin wearing an in-ear hearing device.
HAS THE WORLD ALWAYS BEEN THIS LOUD? HEARING YOUR SURROUNDINGS When first wearing your Eargo devices, keep the volume low. Your brain will likely be hearing sounds you may not have heard for some time. Your brain will be like a kid who’s been cooped up in a car for way too long suddenly being cut loose on a beach. Just running around hearing everything it can, giggling happily to itself.
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That beautiful brain of yours will focus in on speech and ignore less important sounds like paper crumpling. This usually happens over the first two to four weeks. Be patient. Your brain has a lot of adjusting to do! Once it’s adjusted, you can try increasing the volume to a higher program to see which one gives you the greatest clarity. If these background noises continue to be an issue after 30 days, adjust the volume back down. Play around with the programs.
IT’S ABOUT TO GET PRETTY CONVERSATIONAL SPEECH DISCRIMINATION Within the first couple of weeks of acclimating to your Eargo devices—and to sounds you may not have heard for a while—your ability to understand speech should start to improve. After the first few weeks, many people find that it’s easier to hold a conversation in noisy environments. And your speech discrimination will likely continue to improve over time. Possibly for several months.
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WATCHING TV There’s a lot of great TV out there. We have at least 36 hours of stuff recorded on our DVR. If we weren’t so busy helping people hear life to the fullest, we’d do some serious binge-watching. Many people note that they can watch TV at a much lower volume after they start wearing their Eargo devices—usually the same volume that’s comfortable for their spouse or family. This is just one of the many ways in which the Eargo devices benefit the people who AREN’T wearing them, too.
TROUBLESHOOTING GUIDE ISSUE POSSIBLE CAUSE Poor sound quality Low battery Wax or debris buildup Incorrect insertion in the ear Change in hearing Not set to the correct program Eargo devices don’t charge Eargo devices not placed correctly in charger Charger out of battery No LEDs showing on charger Did not take the lid off Charger out of battery All 4 Hearing Device Indicator Lights are red Device not placed correctly in charger No sound Dead battery Wax or debris is blocking the speaker or microp
SOLUTIONS Charge your Eargo devices Clean with dry cloth and cleaning brush Adjust the device in the ear or remove and re-insert the device Replace Flexi TetraPalms or internal wax guards Adjust the program Remove and reposition Eargo devices correctly in charger signaled by the Hearing Device Indicator Lights showing charge level Charge charger using USB cord and USB plug Take the lid off Charge charger using USB cord and USB plug Remove then reposition hearing device in charger Charge your Eargo devices
TROUBLESHOOTING GUIDE ISSUE 59 POSSIBLE CAUSE Not turning off Not in charger Flexi TetraPalm remains in your ear when removing the Eargo device Flexi TetraPalm not attached securely Can’t get Flexi TetraPalm off of Eargo device for replacement Pulling Flexi TetraPalm straight back Device is uncomfortable —too tight or loose Flexi TetraPalm is too large or too small
SOLUTIONS Place devices in charger to automatically turn them off Have the Flexi TetraPalm removed from your ear by a healthcare professional Grab at the bottom of the Flexi TetraPalm and pull it out and up (see pg. 35) Try a different size Flexi TetraPalm (see pg.
SUPPORT HAVE QUESTIONS? If your Eargo devices begin to have any issues, please consult the troubleshooting guide on the previous pages. Have questions? We have answers and are ready to help. Just give us a call at 1 (800) 61-EARGO. GUARANTEE HAPPINESS GUARANTEED If you’re not happy with your Eargo devices, you can return them within 45 days. Call us at 1 (800) 61-EARGO and we’ll tell you how. But, don’t be surprised if we sound sad. We hate to see you go.
WELL, THAT’S IT! You’ve made it to the end. Bravo! Now get out there and start hearing life to the fullest.
INDICATIONS FOR USE The hearing device is intended to amplify and transmit sound to the ear and thereby compensate for mild to severe high-frequency hearing loss WARNING TO HEARING DEVICE DISPENSERS A hearing device dispenser should advise a prospective hearing device user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing device if the hearing device dispenser determines through inquiry, actual observation, or review of any other available information c
IMPORTANT NOTICE FOR PROSPECTIVE HEARING DEVICE USERS Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing device Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists.
Federal law restricts the sale of hearing devices to those individuals who have obtained a medical evaluation from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician.
POSSIBLE SIDE EFFECTS Minor itchiness, redness, and irritation may occur as your ear becomes accustomed to having an object in it. If this or anything related may arise, please contact Eargo. If an actual allergic reaction occurs or you experience inflammation, discharge from the ear, excessive wax or other unusual conditions, contact a physician. If, for any reason, your hearing devices do not operate properly, do NOT attempt to fix them yourself, as you could cause further damage.
APPENDIX STORAGE Store in dry place, away from direct sunlight or heat to avoid extreme temps. Keep out of reach of pets and children. TEMPERATURE LIMITS Eargo devices are designed to charge from 5°C to 45°C (41°F to 113°F). Eargo devices can be stored from -20°C to 50°C (-4°F to 122°F). Your hearing devices are designed to operate beyond the range of temperatures comfortable to you, from very cold to 50°C. BATTERY WARNINGS Eargo devices contain batteries which are dangerous if swallowed.
NATIONAL BUTTON BATTERY INGESTION HOTLINE: 1 (800) 498-8666 As with many batteries, Eargo device batteries have a risk of leakage. Periodically check Eargo devices for any signs of leakage (visible white residue). If you see such residue or suspect battery leakage for any other reason, immediately discontinue use and contact Eargo immediately. If you suspect you have touched any battery fluid or residue, wash your hands thoroughly.
TECHNICAL DATA ANSI S3.22-2003 ANSI/IEC-60318-5 2cc Coupler Output saturation (90 dB SPL input) Full-on gain (50 dB SPL input) Reference test gain (60 dB SPL input) Max HFA 111 106 dB SPL HFA 26 dB HFA 26 Max 32 Frequency range 200~7500Hz 500Hz 2 Total Harmonic Dis800Hz 2 tortion 1600 Hz 1 Equivalent Input Noise 33 (Noise Reduction Disabled) Current drain (battery) 0.
ATTACK AND RELEASE TIMES BASIC attack BASIC release FAST attack FAST release REACH release 400 msec 15,000 msec 3 msec 100 msec 600 msec 70
COMPLIANCE INFORMATION This device complies with FCC Part 15 and 18 of the FCC Rules This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
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INFORMATION AND EXPLANATION OF SYMBOLS Warning/Caution: Important information for injury prevention, handling and product safety. Relative humidity: Store between 0% to 90% relative humidity. Atmospheric pressure should be 600 hPa to 1000 hPa. Consult instructions for use. Contains electronics, dispose according to local regulations, or return to Eargo. Do not use if package is damaged. Single use only. Keep away from sunlight. Keep dry. Manufacturer. Date of manufacture. Catalogue number. Serial number.
ENVIRONMENT Your Eargo hearing aid system is designed to operate in public and residential environments and to comply with International Electromagnetic Compatibility emissions and immunity standards for medical devices. However, it is still possible that you may experience interference caused by power line disturbances, metal detectors (e.g. at airports), electromagnetic fields from other medical devices, radio signals, and electrostatic discharges.
75 • Your hearing aid system can be used on an aircraft, as hearing aids are exempt from the rules applied to other personal electronic devices. • The wireless capabilities featured in your hearing aid system are approved to operate at a radio frequency specific to your country or region and may not be approved for use outside your country or region. Operation during international travel may interfere with other electronic devices; or other electronic devices may interfere with your hearing aid system.
• Do not use hearing device during X-rays, MRIs, CT scans or other similar medical treatment to prevent damage to the hearing device. • Check for electronic or wireless restrictions prior to using hearing device, or charger to prevent electrical interference to nearby equipment. • Do not expose hearing device to contaminants such as hair spray, mousse, gel, lotions, etc. to prevent damage to the hearing device.
WARRANTY & REPAIR POLICY CATEGORY 45-Day Right to Return Eargo grants you a 45-day right to return. Within this 45day period, you can return your Eargo devices. Warranty Period Eargo offers you a two-year limited warranty valid starting from the date of delivery.
• Exclusions from Warranty Repair Coverage • • Number of Repairs Devices purchased from unauthorized distributors (including eBay) are not covered by this or any other Eargo warranty. Damage from improper handling or care, exposure to chemicals, immersion in water, or undue stress. Damage caused by third parties or non-authorized service centers are excluded from this repair policy. Unlimited during warranty period for repairs covered by warranty terms.
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Support: 1 (800) 61-EARGO www.eargo.com This is a new or refurbished product. ‘“Eargo” and “Neo” are registered trademarks of Eargo, Inc. Eargo, Neo HiFi and the Eargo wordmark are registered trademarks of Eargo, Inc. ©2020 Eargo, Inc.
