User Manual

ISSUE POSSIBLE CAUSE SOLUTIONS

Poor sound quality Low battery

Wax or debris buildup

Incorrect insertion in the ear

Change in hearing

Not set to the correct program

Charge your Eargo devices

Clean with dry cloth and cleaning brush

Adjust the device in the ear or remove and re-insert the device

Replace Flexi TetraPalms or internal wax guards

Adjust the program

Eargo devices

don’t charge

Eargo devices not placed correctly

in charger

Charger out of battery

Remove and reposition Eargo devices correctly in charger

signaled by the Hearing Device Indicator Lights showing

charge level

Charge charger using USB cord and USB plug

No LEDs showing

on charger

Did not take the lid off

Charger out of battery

Take the lid off

Charge charger using USB cord and USB plug

All 4 Hearing Device Indicator

Lights are red

Device not placed correctly in charger Remove then reposition hearing device in charger

No sound Dead battery

Wax or debris is blocking the speaker

or microphone

Charge your Eargo devices

Clean Flexi TetraPalm tip and microphone with brush. Replace

Flexi TetraPalms or internal wax guards

Different volume in left

and right ears

Not set to correct program

Hearing loss different between ears

Cycle through programs on one ear until volume matches in both