User Manual

ISSUE POSSIBLE CAUSE SOLUTIONS

Not turning off Not in charger Place devices in charger to automatically turn them off

Flexi TetraPalm remains in

your ear when removing the

Eargo device

Flexi TetraPalm not attached securely Have the Flexi TetraPalm removed from your ear by a

healthcare professional

Can’t get Flexi TetraPalm

off of Eargo device for

replacement

Pulling Flexi TetraPalm straight back Grab at the bottom of the Flexi TetraPalm and pull it out and up

(see pg. 35)

Device is uncomfortable

—too tight or loose

Flexi TetraPalm is too large or too small Try a different size Flexi TetraPalm (see pg. 21 for instructions)