User Manual

CATEGORY
45-Day Right to
Return
Eargo grants you a 45-day right to return. Within this 45-
day period, you can return your Eargo devices.
Warranty Period
Eargo offers you a two-year limited warranty valid starting
from the date of delivery.
REPAIR
What Your
Warranty Policy
Covers
This limited warranty covers defects in material and
workmanship for the Eargo hearing system, which
includes the hearing devices, internal components,
charger, cord, and plug within the limited warranty period.
This warranty is guaranteed by Eargo, Inc.
What You Get
With Your Repair
For valid repairs, Eargo pledges to secure functionality
at least equivalent to the original hearing device. At the
discretion of Eargo, hearing devices may be replaced
by new products or products manufactured from new
or serviceable used parts or repaired using new or
refurbished replacement parts.
Exclusions from
Warranty Repair
Coverage
• Devices purchased from unauthorized distributors
(including eBay) are not covered by this or any
other Eargo warranty.
• Damage from improper handling or care, exposure
to chemicals, immersion in water, or undue stress.
• Damage caused by third parties or non-authorized
service centers are excluded from this repair policy.
Number of Repairs
Unlimited during warranty period for repairs covered by
warranty terms.
LOSS AND DAMAGE
Loss & Damage
Eargo offers a one time (1x) replacement for each
device that is lost or damaged during the warranty
period, for a fee (stated and updated at eargo.com/
warranty). Devices damaged from improper use or care
will not be replaced.
How to Submit
Request for Repair
Call 1 (800) 61-EARGO and we will be happy to assist.
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