Installation & Assembly

Floor plank is made of natural material, certain imperfection may or may not exist. Your purchase is
subject to rigorous quality standards and complies with current industry standards, which stipulate an
accepted imperfection rate within 5% of the floor planks. This includes natural imperfections as well as
manufacturing and grade selection defects.
Only products with a defect rate above the acceptable 5% level will be replaced. Warranty will not be
applicable for cases of careless installation of product or the poor judgment of installers.
Structural and Finish Warranty
Floor planks are designed to beautify space, they are not intended for structure support or strength
bearing condition. The manufacturer warranties that Flooring wear layer will not delaminate and finish
will not wear-through in
 50 years under normal residential traffic for Solid Format (10 years for light commercial),
 35 years under normal residential traffic for Multi-Layer Engineered (7 years for light
commercial),
 15 years under normal residential traffic for HDF Core Engineered (3 years for light
commercial).
This applies to structural manufacturing defects in lamination when used under normal residential traffic
conditions. Proper job site pre-inspection, installation and maintenance procedures must be followed.
Adhesion breakdown caused by moisture damage and/or water damage is not covered under this
warranty. Flooring plank, being a natural product, will constantly expand and contract over time.
Properly installed floors may consequently experience some separation between planks; separation of
planks is not covered under this warranty. This limited warranty extends only to the original purchaser(s)
of this product for as long as they own their home and is not transferable.
Warranty Disclaimers and Exclusions
Wood is a natural material, variation of color and woodgrain is a natural characteristic of wood. These
variations are natural due to species, age, character of wood and exposure to sunlight. All these
naturally occurring characteristics of wood such as grain, color, mineral streaks and knots are not
considered defects.
Adhesion breakdown or dimensional changes caused by moisture damage and/or water damage is
not covered under this warranty.
New and replacement planks may not match display samples or existing flooring. Matching of flooring
to other wood products such as cabinets, stair railings and moldings is the responsibility of the purchaser.
Normal exposure to sunlight will result in changes in shades and colors. Variation of shades between
covered and uncovered areas is common. This is not a product defect.
Gapping is not claimable under this warranty agreement. Gapping is cause by change of ambient
condition. Wood is a natural product and will expand and shrink with change of ambient condition.
Rubber-backed rugs may cause finish discoloration.
Gloss reduction is common due to various reasons, including surface wear. Blurring in finish and
reflection of images on the finish surface could occurred and will especially visible on darker stained
flooring finish.
Wood flooring are not intended for structure support, squeaking from the floor plank due to rubbing
between planks are due to weak support of subfloor or improper support from the subfloor.
Squeaking on Locking Floor planks especially on floating installation is common due to high humidity or
extreme changes in site environment. This is not considered as manufacturing defect and is not
covered by this warranty.