User's Manual

22 www.kodak.com/go/easysharecenter
4 Solving frame problems
For step-by-step product support, visit www.kodak.com/go/digitalframesupport and
select Interactive Troubleshooting & Repairs. Or open EASYSHARE Digital Display
Software on your computer and click Tools
→ Wireless Troubleshooter.
Troubleshooting wireless network connection
Problem Possible causes and/or solutions
Frame cannot connect to
the wireless network —
“Wireless network not
found” appears.
■ Make sure you have a wireless router and that it is
broadcasting the SSID, or enter the SSID manually.
■ Make sure you are within the operating range of the network.
Move the frame into the same room with the router.
■ Make sure your frame is using the latest firmware. Check
www.kodak.com/go/digitalframesupport for updates.
■ If your network security is enabled, see page 8 to enter your
security key (WEP or WPA). The person who set up your
network can help you with this information.
See
Frame cannot connect to the wireless network , above, for other
possible causes and/or solutions.
Cannot set up or view
Web content wirelessly.
■ Install the software that came with your frame (see page 10).
■ Make sure your frame is connected to your wireless network
(see page 12).
For more possible causes/solutions, see Troubleshooting in the
extended user guide at www.kodak.com/go/digitalframesupport.