User`s guide

Troubleshooting
43
Powerware
®
5115 Tower UPS (500–1400 VA) User’s Guide S 05146640 Rev C www.powerware.com
Service and Support
If you have any questions or problems with the UPS, call your Local
Distributor
or the Help Desk at one of the following telephone numbers
and ask for a UPS technical representative.
In the United States: 1-800-356-5737 or 1-608-565-2100
Europe, Middle East, Africa: [phone]
Asia: [phone]
Australia: [phone]
Please have the following information ready when you call the Help
Desk:
쑺 Model number
쑺 Serial number
쑺 Version number (if available)
쑺 Date of failure or problem
쑺 Symptoms of failure or problem
쑺 Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization
(RMA) Number. This number must appear on the outside of the package
and on the Bill Of Lading (if applicable). Use the original packaging or
request packaging from the Help Desk or distributor. Units damaged in
shipment as a result of improper packaging are not covered under
warranty. A replacement or repair unit will be shipped, freight prepaid
for all warrantied units.
NOTE For critical applications, immediate replacement may be
available. Call the Help Desk for the dealer or distributor nearest you.