Specifications

Scope of Work Attachment R-30
Revision 5/09
Page 1 of 2
Eaton UPS Flex Service Plan
Parts and Labor Coverage
Scope of Work
Attachment R-30
This scope of work is shared by the power quality equipment types listed in the below table. Note the
applicable features vary by type of equipment being contracted and additional scopes of work may be
required. All checks or processes may not be applicable to all equipment types or models.
Equipment Type
Corrective
Maintenance
Coverage
Electronics
Preventive
Maintenance
Battery
Preventive
Maintenance
eNotify
Remote
Monitoring
Tech
Support
Discounts
Eaton UPS
Yes No No No Yes No
Eaton
PDU/PDR/RPP/STS
Yes No No No Yes
No
Flywheel
Yes No No No Yes No
Non Eaton
equipment (MVS)
Yes No No No Yes No
If optionally purchased by Customer within the first three (3) years of a Eaton

UPS installation date (first
startup) OR,
If optionally purchased by Customer in conjunction with one or more annual on-site UPS Power Module
Preventive Maintenance R-2 of the same duration, Contractor will provide:
1. Corrective Maintenance Coverage: Inspection and repair of the electronic portion of the UPS
(or other equipment type), or “Power Module” shall be performed as needed during the contracted
period of maintenance at no extra charge to Purchaser. Remedial maintenance provided by
Contractor shall include, and be expressly limited to, maintenance to the Power Module, travel
expenses, all necessary parts replacement, adjustments and repairs. If the Purchaser maintains
Eaton spare parts at the maintenance site, Contractor may, at its option, use those spare parts in
the performance of Corrective Maintenance. Contractor shall replace the spare parts, which it so
uses. Exclusions: certain wear parts are excluded from corrective coverage including external
batteries and full capacitor replacement. All Corrective Maintenance to Battery System, if any, will
be in accordance with battery manufacturers’ warranty or separate agreement, if any. For
Flywheel coverage: any failure due to lack of recommended bearing replacement, vacuum pump
replacement (or “major maintenance” per manufacturer recommendation) will not be included
under corrective maintenance coverage and will be billable at current time and material rates.
2. 7x24 Technical Support: technical support via telephone or email to Contractor shall be
available to answer product or support questions.
3. Customer Web Account Access: Contractor will provide Purchaser with web-based access to
account information and site service records. Access will be password restricted for maximum
security of Purchaser records. A history of service performed, as well as scheduled service calls
will be available.
"Flex Service Plan" applies to year 2 coverage of UPS products.