Product Data Sheet / Brochure

Eaton Distributed Services (Electronic and Physical formats)
Quick guide
Through its extensive channel network
Eaton offers a range of warranties and
service extensions for plug-and-play and
hardwired UPSs up to 200kVA power range.
The different options available mean you
can choose the most benecial method
to safeguard your equipment performance
and reliability.
Extended Warranties for new UPS/ePDU
Services for running UPS/ePDU
www.eaton.eu/upsservice
Register/activate your service product: www.eaton.eu/registration
Warranty+3
Warranty+1
Battery+
Extend
This service provides customers with a higher service level compared to a
standard warranty for 3 years:
• 1 on-site intervention (in case of breakdown) during the rst 2 years,
simply by contacting the call centre in your country
• 1 maintenance visit in the last year (In case no intervention due to a
break down was necessary before the third year)
• Technical updates
• 25% of discount on spare parts and batteries during 2
nd
and 3
rd
year
• A professional, customised helpline at your service
• Emergency response (travel to site within 8 hours)*
* During normal working hours (in the country where the UPS is installed), excluding
public holidays, Saturdays and Sundays.
Eaton Extended Warranties can be bought only during standard warranty
or extended warranty period.
Warranty Advance
This service provides the correct
batteries for your ofine UPS:
• Up to 1600VA
• High-speed efficient service
regardless of site location
• Standard replacement of
old batteries
• Installation instructions for
new batteries
• Safety instructions concerning
handling of the batteries
This service gives peace of mind for
one additional year after warranty
period expiration:
• UPS/ePDU standard exchange
on site
• Professional helpline
• Fast and efcient service
wherever you are located
• Covers electronic parts
and batteries*
This service gives you a peace of mind
for 1 year in addition to the standard
warranty of the product.
• During this period, the product is
covered by a standard exchange
• Shipping costs covered by Eaton
• Professional helpline
• This offer covers both electronic
parts and batteries Warranty
cover both electronics and
batteries (batteries are covered
only for failures, not reduced
autonomy)
This service gives you a peace of
mind for 3 years in addition to the
standard warranty of the product.
• During this period, the product
is covered by a standard
exchange
• Shipping costs covered by Eaton
• This offer covers both
electronic parts and batteries*
• Professional helpline
Intervention
This distributed service provides
an Eaton technician for UPS
commissioning or a preventive
maintenance visit:
• Professional helpline
to offer support and book
intervention dates
• Intervention service can be
bought from Eaton resellers
at any time during the life of
your UPS
• This offer is not intended to
be used as a repair service
in case of UPS failure
Easy Battery+
This is a service product which
is offering Eaton nal customers a
complete batteries tray to exchange
their batteries. The whole batteries
exchange process will be therefore
much quicker and safer than
swapping batteries one by one.
*Normal battery aging and « recommend battery replacement» message visible on the
display do not imply batteries’faults and therefore are not covered by the warranty