User`s guide

Eaton Intelligent Power Manager (IPM) User’s Guide v1.40 P-164000289—Rev 2 141

Chapter 13 Service and Support

If you have any questions or problems with the Eaton Intelligent Power Manager (IPM), call your Local Distributor

or the Help Desk at one of the following telephone numbers and ask for a technical representative.

United States: 1-80

0-356-5737

Canada: 1-80

0-461-9166 ext 260 

All other countries: Call your local service representative

Please have the following information ready when you call the Help Desk:

Model number

Serial number

Version number (if available)

Date of failure or problem

Symptoms of failure or problem

Customer return address and contact information

If repair is required, you will be given a Returned Material Authorization (RMA) Number. This number must

appear on the outside of the package and on the Bill Of Lading (if applicable). Use the original packaging or

request packaging from the Help Desk or distributor. Units damaged in shipment as a result of improper

packaging are not covered under warranty. A replacement or repair unit will be shipped, freight prepaid for all

warrantied units.

NOTE For critical applications, immediate replacement may be available. Call the

Help Desk f

or the dealer or distributor nearest you.