Specifications

EAW Smaart 6 Operation Manual
105
Chapter 6: Troubleshooting
6.1 Installation Problems
6.1.1 Problems During Installation
The single most common cause we have seen for installation problems with Smaart in
general has been some conflict with automatic virus checkers, system monitors, and install
monitors. Other types of programs can occasionally cause problems during installation
as well. We therefore strongly recommend closing all other programs before installing
Smaart 6.
Other Smaart 6 installation problems can be caused by defective install media, insufficient
free space on the target hard disk, or the user currently logged in lacks permission to
access the drives and/or directories where Smaart 6 installs or updates files. Depending
on your system security settings, Administrator access may be required to install
Smaart 6. User permissions problems can also occur after installation if the Smaart 6
program folder is not designated as accessible to all users.
Although Smaart 6 requires only a minimal amount of disk space when installed, addi-
tional space is required during installation for temporary files. The OS may also require
some hard disk space reported as free; in general, it is a good idea to keep 15-20% of
your hard disk space free at all times. Running too low on available disk space can
cause problems unrelated to Smaart 6.
Problems arising from defective install media can take several forms. The installer can
crash or simply lock up with no explanation. You may also get file related error messages
from the operating system if the installation media is defective. If you believe you have
a media-related install problem, contact EAW technical support for replacement media
(see page 110).
6.1.2 Problems After Installation
A common source of problems during installation of EAW Smaart 6 is a conflict between
the installer program and automatic virus checkers, install monitors and system monitor
software. The installation program needs to make changes to the Windows Registry
(registration database) and create or replace several files in the Windows System folder
to properly install and register Smaart 6 and its components with the operating system.
Virus checkers and system/install monitor applications are understandably protective of
system files and folders and may prevent the installer from completing all necessary
steps. Often, installation problems related to conflicts with other software manifest
even after a seemingly successful installation. Smaart 6 may complain about missing
DLL or OCX files and/or refuse to run at all. Shut down all other programs and repeat
the installation to correct this problem.