Operation Manual

31-7-2014 75 ebode IPV38P2P
Figure 8.9
Reboot the browser and relogin the camera, you will see the surveillance window.
8.1.4 I have forgotten the administrator password
To reset the administrator username and password, press and hold down the RESET
BUTTON for 5 seconds. Upon releasing the reset button, wait for 20 seconds, the camera
will reboot and the username and password will return to the factory default
administrator username and password. Please power on the camera before reset
Default administrator username: admin. Default administrator password: No password
8.1.5 Camera can not record
Camera can not record when I click Record button or I can’t change the manually record
path. When you use Windows7 or Vista, you may be not able to do manually record or
change the record path because of the security settings of computer.
There are two ways to resolve this problem:
Please add the camera as a trusted site to resolve this issue. The steps are: IE browser
 Tool  Internet Properties  Security  Trusted sites  Sites  Add. Or: open IE
browser, then right click, select “Run as administrator”.
8.1.6 Subnet doesn’t match
Check whether your ipcamera in the same subnet of your computer. The step is Control
Panel  Network Connections  Dbclick Local Area Connections  Choose General 
Properties. (Figure 5.23/5.24) Check subnet mask, IP address and gateways. When you
set IP address please make sure they are in the same subnet. Otherwise you can't access
camera.
8.1.7 No Pictures Problems
The video streaming is transmitted by the ActiveX controller. If ActiveX controller isn’t
installed correctly you will see no video image. You can resolve this problem by this way:
Download ActiveX controller and set the safety property of IE in the PC when you view it
first time: IE browserToolInternet ProperSecurityCustom LevelActiveX control
and Plug-ins. Three options of front should be set to be “Enable”, The ActiveX programs
read by the computer will be stored. As follows:
Enable: Download unsigned ActiveX controls
Enable: Initialize and script ActiveX controls not marked as safe
Enable: Run ActiveX controls and plug-ins
Click Add button to install the plugin