English Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 WARNING: If the information in these instructions is not followed exactly, a fire or explosion may result causing property damage, personal injury or death. • Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliances. • WHAT TO DO IF YOU SMELL GAS - Do not try to light any appliances.
Phone: 866-356-1992 | Email: Support@eccotemp.
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 English Use & Care Manual With Installation Instructions for the Installer Residential Indoor/Outdoor Gas 150,000 BTU Max Input @ 5.3 GPM Safety Tankless Water Heater WARNING: This water heater may not be suitable for use in manufactured (mobile) homes! Please check local code restrictions pertaining to permanent/fixed installations in manufactured homes in your area.
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 20-HI Installation Instructions Location ................................. 21-23 Typical Installation .....................24 Water Connections ............25-26 Gas Supply.....................................26 Relief Valve.....................................27 Leak Testing...................................27 High Altitude ............................. 27 Venting ....................................
Safety English Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 IMPORTANT SAFETY INFORMATION READ ALL INSTRUCTIONS BEFORE USING Be sure to read and understand the entire Use and Care Manual before attempting to install or operate this water heater. It may save you time and money. Pay particular attention to the Safety Instructions. Failure to follow these warnings could result in serious bodily injury or death.
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 Safety and energy conservation are factors to be considered when selecting the water temperature setting. Water temperatures above 125°F can cause severe burns or death from scalding. The thermostat is adjusted to its lowest temperature position when shipped from the factory. Be sure to read and follow the warnings outlined on the label pictured below.
Safety English Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 DANGER! NATURAL GAS AND LIQUEFIED PETROLEUM MODELS Both LP and natural gas have an odorant added to aid in detecting a gas leak. Some people may not physically be able to smell or recognize this odorant. If you are unsure or unfamiliar with the smell of LP or natural gas, ask the gas supplier.
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 For your safety, the information in this manual must be followed to minimize the risk of fire Safety WARNING! English IMPORTANT SAFETY INFORMATION READ ALL INSTRUCTIONS BEFORE USING or explosion, electric shock, or to prevent property damage, personal injury, or loss of life.
20H Installation English Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 Installing the 20-H Outdoor Tankless Water Heater PLEASE NOTE: 20H IS FOR OUTDOOR PERMANENT INSTALLATIONS ONLY AND 20HI IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT WWW.ECCOTEMP.COM/SUPPORT FOR MORE INFORMATION. 7 Support: Eccotemp.com/help-desk Shop Online: Eccotemp.
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 This water heater is for OUTDOOR installation ONLY! The water heater should be installed by professionals from your local gas company. Please, don’t attempt installation by yourself. Improper installation may cause failure or dangerous conditions such as gas leaks or explosion. This water heater is an outdoor model and must be mounted on a vertical wall.
20H Installation English Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 Installing the 20H Outdoor Tankless Water Heater Proper operation of the water heater requires air for combustion and ventilation. Provisions for combustion and ventilation air must comply with referenced codes and standards. Combustion and Ventilation Air This water heater is for OUTDOOR installation ONLY. It must NOT be installed indoors or in a confined space.
Phone: 866-356-1992 | Email: Support@eccotemp.
Water Supply Connections Continued If a water heater is installed in a closed water supply system, such as one having a backflow preventer in the cold water supply line, means shall be provided to control thermal expansion. Contact the water supplier or local plumbing inspector on how to control this situation. Install a shutoff valve near the inlet of the water heater for service and draining purposes. 20H Installation English Phone: 866-356-1992 | Email: Support@eccotemp.
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 • The pressure rating of the relief valve must not exceed 150 psi, the maximum working pressure of the water heater as marked on the rating plate. 20H Installation A new pressure relief valve, complying with the Standard for relief Valves and Automatic Gas Shut-Off Devices for Hot Water Supply Systems, ANSI Z21.
20H Installation English Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 Leak Testing WARNING: Never use an open flame to test for gas leaks, as property damage, personal injury, or death could result. The water heater and its gas connections must be leak tested at normal operating pressures before it is placed in operation. • Turn on the gas shut-off valve(s) to the water heater.
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 The following are considerations for determining the location of the remote control(s): • DO NOT install any remote control outdoors. • Place remote control(s) out of children’s reach. • The remote control(s) can be installed in convenient locations such as the kitchen, laundry room, or utility room.
English Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 Installation of Remote Control 20H Installation 1. Remove the front cover of the Remote Control. (See illustration below) 2. At installation site, mark and screw two holes with 0.24” with 1.2” depth. Insert 2 rubber screws into the holes. Place the remote control against the wall, align the holes of control with the holes in the wall, and fasten them with wood thread screws.
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 English Electrical Connections POWER CORD: • • The electric power supply requirement for this water heater is 120 VAC/60HZ, 2 Amps. The water heater comes with a three (3= pin power supply cord. Use only a power outlet with a ground terminal. The installation of an electric leakage breaker is recommended.
H Installation English Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 Insulation Blankets WARNING: If local codes require external application of insulation blanket kits the manufacturer’s instructions included with the kit must be carefully followed. Insulation blankets, available to the general public, for external use on gas water heaters are not necessary.
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 In case of dry wall or concrete wall use dry wall anchors or lag bolts. The water heater requires 120VAC/ 60Hz. Have a receptacle with ground terminal near the water heater. The length of the power supply cord is 5 feet. 20H Installation Make sure the location of the water heater allows for easy access and operation.
20H Installation English Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 Installing the 20H Outdoor Tankless Water Heater Installation Check List A. Water Heater Location • Installed OUTDOORS. • Close to area of mostly used outlet. • Protected from freezing temperatures. • Proper clearance from combustible surfaces observed. • Sufficient fresh air supply for proper operation of water heater.
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 English 20HI Installation Installing the 20HI Indoor Tankess Water Heater PLEASE NOTE: 20H IS FOR OUTDOOR PERMANENT INSTALLATIONS ONLY AND 20HI IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT WWW.ECCOTEMP.COM/SUPPORT FOR MORE INFORMATION. Support: Eccotemp.com/help-desk Shop Online: Eccotemp.
20HI Installation English Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 Installing the 20HI Indoor Tankless Water Heater Indoor Location • Installation distances may vary by local code. It is the installer’s responsibility to verify installation requirements. • Make sure before installation that the gas type you will use is the same type on the data plate. • The water heater should be installed by professionals.
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 The water heater should be installed far from heat sources, flammable and dangerous materials. Because of natural air movement in a room or other enclosed space, flammable vapors can be carried some distance from where their liquids are being used or stored.
20HI Installation English Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 Installing the 20HI Water Heater continued.... Proper operation of the water heater requires air for combustion and ventilation. Provisions for combustion and ventilation air must comply with referenced codes and standards. Combustion and Ventilation Air Air Openings Min. 200 Sq. In. Min.
Phone: 866-356-1992 | Email: Support@eccotemp.
20HI Installation English Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 Water Supply Connections.... Plumbing should be carried out by a qualified plumber in accordance with local codes. Use approved plumbing materials and tools only. Install a Check Valve between the water heater and the water shutoff valve. (See illustration below). To conserve energy and to prevent freezing, insulate both cold and hot water supply lines.
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 In regards to the HOT WATER OUTLET: • DO NOT use lead or non-approved plastic pipe. • To conserve energy and minimize heat loss, insulation of hot water piping is recommended. 20HI Installation • Connections between the water heater and point(s) of use should be as short and direct as possible. English Water Supply Connections Continued....
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 English Relief Valve 20HI Installation A new pressure relief valve, complying with the Standard for relief Valves and Automatic Gas Shut-Off Devices for Hot Water Supply Systems, ANSI Z21.22, must be installed at the hot water outlet connection of the water heater at the time of installation. Local codes shall govern the installation of relief valves.
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 WARNING: Use UL approved Category III Stainless Steel vent material only. No other vent material is permitted. Owner must refer to vent manufacturer’s instructions and specifications. Z-Flex information can be found at www. novaflex.com, see page 32 for additional links. Venting The installation of venting must comply with national codes, local codes, and the vent manufacturer’s instructions.
20HI Installation English Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 Installing the 20HI water heater, Continued.... Venting Lengths MAXIMUM VENT LENGTH Owner must refer to vent manufacturer’s instructions and specifications. Z-Flex information can be found at www.novaflex.com, please refer to page 32 for additional links.
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 English Installing the 20HI water heater, Continued.... 20HI Installation US Installations1 Canadian Installations2 A= Clearance above grade, veranda, porch, deck, or balcony 12 in (30 cm) 12 in (30 cm) B= Clearance to window or door that may be opened 4 ft (1.
20HI Installation English Phone: 866-356-1992 | Email: Support@eccotemp.
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 Z-Flex parts are available for purchase by visiting www.eccotemp.com. Z-Flex Installation Instructions: www.novaflex.com/information_centre/zflex/032-Vent%20Residential/Z-Vent%20Installation%2Guide% 20CURRENT.pdf 20HI Installation Owner must refer to vent manufacturer’s instructions and specifications by visiting www.novaflex. com.
Installing the 20HI water heater, Continued.... 20HI Installation English Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 WARNING: Use UL approved Category III vent material only. No other vent material is permitted. Owner must refer to vent manufacturer’s instructions and specifications. Z-Flex information can be found at www.novaflex.com, refer to page 32 for additional links.
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 The following are considerations for determining the location of the remote control(s): • DO NOT install any remote control outdoors. • Place remote control(s) out of children’s reach. • The remote control(s) can be installed in convenient locations such as the kitchen, laundry room, or utility room. • Avoid areas where the remote control(s) may be subjected to oil and/or steam from cooking.
English Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 Installation of Remote Control 20HI Installation 1. Remove the front cover of the Remote Control. (See illustration below) (optional) 2. At installation site, mark and screw two holes with 0.24” with 1.2” depth. Insert 2 rubber screws into the holes. Place the remote control against the wall, align the holes of control with the holes in the wall, and fasten them with wood thread screws.
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 English Electrical Connections POWER CORD: • • • The electric power supply requirement for this water heater is 120 VAC/60HZ, 2 Amps. The water heater comes with a three (3) pin power supply cord. Use only a power outletv with a ground terminal. The installation of an electric leakage breaker is recommended. (GFCI) Keep any excess of the power supply cord on the outside of the water heater.
20HI Installation English Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 Insulation Blankets WARNING: If local codes require external application of insulation blanket kits the manufacturer’s instructions included with the kit must be carefully followed. Insulation blankets, available to the general public, for external use on gas water heaters are not necessary.
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 Make sure the location of the water heater allows for easy access and operation. The water heater requires 120VAC/ 60Hz. Have a receptacle with ground terminal near the water heater. The length of the power supply cord is 5 feet. 20HI Installation In case of dry wall or concrete wall use dry wall anchors or lag bolts.
20HI Installation English Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 Installing the 20-HI Indoor Tankless Water Heater Installation Check List A. Water Heater Location • Installed indoors. • Close to area of mostly used outlet. • Protected from freezing temperatures. • Proper clearance from combustible surfaces observed. • Sufficient fresh air supply for proper operation of water heater.
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 FOR YOUR SAFETY BEFORE USING THE WATER HEATER Operating Before operating this water heater, be sure to read and follow the instructions on the label pictured below and all other labels on the water heater, as well as the warnings printed in this manual. Failure to do so can result in unsafe operation of the water heater resulting in property damage, personal injury, or death.
English Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 Operating the Water Heater. Turning on the Water Heater Operating 1. 2. 3. Make sure the gas type you will use is same as the type on the data plate. Turn on the main gas valve, plug in the power cord (be sure the socket is well grounded), and press the “ON/OFF”button on the control panel. Set temperature to 120° F. Turn on the faucet, and the fan will begin working.
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 English Water Temperature Setting continued… Set Temperature Memory: 2. If no remote control has “priority”, the set temperature of the unit will be the same as the set temperature of the remote control which starts the water heater. • • • • • This water heater contains an electronically controlled thermostat. From the factory, the temperature range is between 90°F and 140°F.
Maintenance English Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 Maintaining your Water Heater Routine Preventative Maintenance DANGER: Before manually operating the relief valve, make certain no one will be exposed to the danger of the hot water released by the valve. The water may be hot enough to create a scald hazard. The water should be released into a suitable drain to prevent injury or property damage.
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 Before performing any Housekeeping tasks to this water heater, be sure to turn the unit off and disconnect the power supply. To ensure sufficient ventilation and combustion air supply, proper clearances must be maintained. The water filters should be cleaned on a monthly basis. Combustion system is fan-assisted.
Care and cleaning of the 20H water heater. Draining the Water Heater Maintenance English Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 WARNING: Failure to follow these instructions while draining the water heater can cause serious damage to the water heater as well as personal injury including scalding.
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 Draining the Water Heater Maintenance WARNING: Failure to follow these instructions while draining the water heater can cause serious damage to the water heater as well as personal injury including scalding. English Care and cleaning of the 20HI water heater.
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 English Before You Call For Service Troubleshooting Tips Service Save time and money! Review the charts on the following pages first and you may not need to call for service. This water heater incorporates a variety of shut off devices that prevents the operation of the water heater down if undesirable combustion conditions occur.
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 NOTICE: If an error code other than those listed below is displayed, immediately turn off the hot water faucet, take note of the error code, turn off the switch on the remote control and call the customer assistance number.
English Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 20H Replacement Parts Typical Installation (Some Items May Not Apply) Service Exhaust outlet Exhaust Collector Anti-Freezer Thermostat Heat Exchanger Thermostat Anti-freezer Ignition Pin B Heat Exchanger Protection Device Ignition Pin A Burner Assembly Flame Sensor Pin Fan Assembly Gas Distribution Pipe Computer Board Gas Valve Asm. Hot Water Temp. Sensor Cold Water Temp.
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 English 20HI Replacement Parts For models using natural or LP gas. WARNING: For your safety, DO NOT attempt to disassemble this water heater for any reason.
English Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 Eccotemp Systems ,LLC Limited Warranty Information Model (s) 20HI-LP, 20HI-NG, 20H-LP, 20H-NG Eccotemp hereby warrants this product to be free of material defects in materials and workmanship when installed and operated according to Eccotemp’s installation and operating instructions.
Phone: 866-356-1992 | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483 Please refer to the Installation Manual and Use & Care Manual supplied with your new Eccotemp Systems product. This Limited Warranty becomes null and void if any of the following are determined to be a contributing factor by Eccotemp to the failure of the product: English Exclusions 1. 2. 3. 4. 5. 6. 7. 8. 9. Abuse, misuse, alteration, neglect or misapplication.
