User`s guide

i.LON SmartServer Power Line Repeating Network Management Guide ix
Viewing the i.LON SmartServer ReadMe
The i.LON SmartServer ReadMe provides descriptions of known problems and their workarounds. To
view the i.LON SmartServer ReadMe, click Start, point to Programs, point to Echelon i.LON
SmartServer, and then select i.LON SmartServer ReadMe First. You can also find additional
information about the i.LON SmartServer online at www.echelon.com/products/cis/.
Using Technical Support
If you have technical questions that are not answered by the online help, i.LON SmartServer
documentation, or the i.LON SmartServer ReadMe, you can get technical support from Echelon. Your
i.LON distributor may also provide customer support. You can also enroll in training classes at
Echelon or an Echelon training center to learn more about how to use the i.LON SmartServer.
To receive technical support from Echelon for the i.LON SmartServer, you must purchase support
services from Echelon or an Echelon support partner. See www.echelon.com/support for more
information on Echelon support and training services.
There is no charge for software installation-related questions during the first 30 days after you receive
the i.LON SmartServer DVD.
You can obtain technical support via phone, fax, or e-mail from your closest Echelon support center.
The contact information is as follows:
Region Languages Supported Contact Information
The Americas English
Japanese
Echelon Corporation
Attn. Customer Support
550 Meridian Avenue
San Jose, CA 95126
Phone (toll-free): 800 258 4LON
(258-4566)
Phone: [phone]
Fax: [phone]
[e-mail]
Europe English
German
French
Echelon UK
16, The Courtyards
Hatters Lane