User Manual

Appendix A: Troubleshooting Guide

Appendix A: General Troubleshooting Guide

Problem: When you try to install the drivers from the CDROM, Windows gives

you an error message.

Solution: There are several things that could be causing the driver installation to

fail. First, if you are trying to install the drivers on Windows 2000 or XP you must

be logged in as an Administrator. If you are, and you’re still getting an error

message, then it’s probably an issue with InstallShield. What you should do to fix

it depends on the error code:

Error code 1607 or 1608

For this error, you should try to set up the Windows Installer separately and see if

that works. First, install the base Windows Installer. To do that, download and run

one of the following:

Windows Me:

http://www.echoaudio.com/downloadfiles/InstallShield/instmsiA.exe

Windows 2000:

http://www.echoaudio.com/downloadfiles/InstallShield/instmsiW.exe

Now, you need the InstallScript engine. Download and run the following:

All versions of Windows:

http://www.echoaudio.com/downloadfiles/InstallShield/ISScript.msi

If all this is successful, you should then be able to run our installer from the

CDROM. If you are still stuck on error code 1608, you may want to try fixing the

users’ DCOM permissions. You can find directions on this website:

http://consumer.installshield.com/kb.asp?id=Q108324