JOEY GETTING STARTED GUIDE
Warning and Attention Symbols You must be aware of safety when you install and use this system. This Joey Getting Started Guide provides various procedures. If you do some of these procedures carelessly, you could injure or kill yourself or damage equipment or property. Some other procedures require special attention.
Equipment and Software Covered by this User Guide This Joey Getting Started Guide covers the Joey and software models Joey. This Joey Getting Started Guide may cover other devices not listed here. Publishing Information Copyright © 2012. EchoStar Technologies L.L.C., Englewood, Colorado 80112. All rights reserved. The information in this Joey Getting Started Guide may change without notice. Revisions may be issued to tell you about such changes.
Important Safety Instructions 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use the apparatus near water. Clean only with a dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
Important Safety Instructions, continued 20 Do not overload wall outlets or extension cords; this can result in a risk of fire or electrical shock. 21 Never insert objects of any kind into the Joey through openings, as the objects may 22 23 24 25 26 27 28 touch dangerous voltage points or short out parts. This could cause fire or electrical shock. Do not locate the antenna near overhead light or power circuits, or where it can fall into such power lines or circuits.
Important Safety Instructions, continued If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • • • • Reorient or relocate the antenna assembly. Increase the separation between the equipment. Connect the equipment into an outlet on a circuit different from that to which the Joey is connected.
Joey The Joey delivers the next-generation of TV content, including multimedia services over IP-based networks, with high-definition (HD) and standard-definition (SD) programming. It uses coaxial connections within the dwelling to connect to the host receiver, a Hopper, and delivers HD programming and recorded programs from that receiver through to the Joey. Content includes live, paid, and DVR programming in HD, SD, and 3D.
Joey, continued The front and back panels of the Joey are provided below.
SAT Mode To use the features described in this section, make sure you are in SAT mode by pressing the SAT Mode button. Use SAT Mode to control the Joey. Note: Some features may not be available.
TV Mode To use the features described in this section, make sure you are in TV mode by pressing the TV Mode button. Remote programming is required. Note: Some features may not be available depending on your model.
DVD Mode To use the features described in this section, make sure you are in DVD mode by pressing the DVD Mode button. In addition to operating a DVD player, you can also use this mode to operate a VCR or Blu-ray Disc™ (BD) player. Remote programming is required. Note: Some features may not be available depending on your model.
DVR Functions • Displays a list of recorded programs. • Plays a live or recorded program. • Pauses a live or recorded program. • S tops recording a program or playing a recorded program. • Records a program. • P ress BACK once to reverse the program four times as fast as normal play. Press BACK twice to reverse at 15 times normal speed, three times to reverse at 60 times normal speed, and four times to reverse at 300 times normal speed. The on-screen bar shows how far you’ve gone.
DVR Functions, continued • P ress FWD (Forward) once to fast-forward through the program four times normal speed. Press FWD twice to forward at 15 times normal speed, three times to forward at 60 times normal speed, and four times to forward at 300 times normal speed. The on-screen bar shows how far you’ve gone. Of course, you cannot forward into the part of a live program that has not been broadcast yet. • P ress SKIP FWD to skip ahead about 30 seconds in the program.
Using Remote Button Shortcuts In addition to their normal functions, some buttons on your remote control have special shortcut functions. These shortcuts are enabled while navigating the on-screen Electronic Program Guide (EPG) or viewing the scrollable list of events. DVR Buttons The following table lists some of these shortcuts for the gray set of buttons that normally control your DVR functions. Note: Scheduled updates to your receiver software may add to or modify these shortcuts.
Using Remote Button Shortcuts, continued Colored Buttons The following table lists some of the shortcuts for the colored set of buttons on your remote control. Note: Scheduled updates to your receiver software may add to or modify these shortcuts.
Securing Joey to the Base Secure the Joey onto the included base, even if it is sitting on a shelf or table. Note: If you want to mount the base to a surface, see Mounting Options for Joey on page 11. Vertical 1 Decide if the Joey is to be secured to the base horizontally or vertically. Horizontal 2 Position the base accordingly (see position designations on the base).
Mounting Options for Joey If you prefer to mount the Joey, the base can be mounted onto a surface either vertically or horizontally with screws. Note: However the Joey is mounted, the vents on its top must be clear. Mounting the Base to a Surface Horizontally 1 Place the base on a flat surface. If desired, mount the base onto the surface with the enclosed four screws using the base screw holes in the corners.
Mounting Options for Joey, continued Mounting the Base to a Surface Vertically 1 Base Screw Holes Place the base onto a flat vertical surface. Mount the base onto the surface with the enclosed four screws using the base screw holes in the corners. Use the screws if mounting into wood, and use the anchor bolts if mounting into drywall. Base Screw Holes 2 Note: Do not mount the Joey to a vertical surface in the vertical orientation.
Removing Joey from the Base 1 Holding the Joey and base firmly, forcefully push the Joey away from the base until it releases. 2 Lift Joey away from the base.
Connecting to Home Video Network The Joey uses your home’s coaxial TV cable to communicate to the host receiver, Hopper. Once the Joey is connected to your home’s network, it uses the content and features of the receiver to display programming on another HDTV or SDTV in the home. 1 Connect one end of either RG59 or RG-6 coaxial cable to the HOME VIDEO NETWORK port on the back of the Joey.
Connecting to TV 1 or Connect cable(s) to the appropriate connection on the back of the Joey. Joey supports HDMI technology or RCA-type connections. 2 Connect the other end of the cable to the appropriate input of your TV or monitor. Confirm that both your TV and the Joey are connected to a power outlet. 3 Turn on the Joey and TV. Change your TV to the correct input or source. Consult your TV user’s guide for assistance.
Inserting the Batteries 1 Pull the remote battery cover off. 2 Insert 4 AAA batteries of the same type and kind, making sure to match the plus (+) ends with the plus markings on the battery case. 3 Replace the remote battery cover.
Setting Up the Joey Before setting up the Joey, make sure your Hopper is set up first. To set up the Joey, follow the steps below. 1 Turn on the Joey and your TV. The Starting Up screen appears. The cursor appears on the screen. After a few minutes, the Receiver Setup Wizard screen appears. 2 Press PAIR on your remote. The Pair Remote option becomes highlighted.
Setting Up the Joey, continued 3 Select a Location Name for the Joey and select Next. The system updates the software and reboots; this process takes several minutes. 4 If your connection is recognized, the video resolution is correctly selected; select Next. If you change the format for the HDTV setup, select the video resolution for your HDTV under TV Type and select Next. 5 Select Yes to save the settings.
Setting Up the Joey, continued The system looks for an available Hopper. If the Joey finds more than one Hopper, select the Hopper to which you want to link the Joey. 6 To link the Joey to the Hopper, press Select. 7 Select Save. This step takes several minutes to complete. 8 Select Watch TV to watch your DISH Network programming. Select Guide to display the program guide. Select Settings to display the Settings Menu.
Programming Remote to Control Another Device You can program your DISH remote to control another device, such as a TV, DVD, Blu-ray Disc™ player, VCR, audio receiver, or ampliflier. The receiver scans the database of codes for the particular device and tries each code. When you find one that works, you save that code.
Programming Remote to Control Another Device, continued 5 Sort by I-J K-L Scroll the Sort By (or Aux Device) list to position the selected option within the blue highlight bar. M-N O-Q R-S 6 Brand RadioShack Highlight the device’s name in the Brand list and select Next. RCS Realistic Reoc RevolutionHD 7 Yes 8 Select Yes to test the remote with the device. Press the Mode button for the device you are setting up. Release. Press POWER to turn off your device.
Programming Remote to Control Another Device, continued 10 Using the remote, turn the device on and try some other remote buttons to make sure they work. When finished, press and release SAT to switch modes. Yes OR No If the code worked for other buttons, select Yes and continue to step 11. If the code did not work, select No and return to step 6 for the next code for the brand of your device. On the Remote Manager screen, confirm that the device’s brand name is in parentheses after a four-digit code.
Setting Parental Controls To place parental controls on the programming coming to the TV connected to this Joey, you can either copy the settings from the Hopper, or you can set different parental controls for a particular Joey. To copy the parental controls that have been set for the Hopper, go to your Hopper, press MENU, select Settings, select Parental Controls, and select Copy Settings. Select which Joey you want to have the same settings as the Hopper.
Setting Parental Controls, continued 4 Ratings Restrictions None Low Medium High 5 Hide Adult Channels Select one of the following from Ratings Restrictions: • None • Low • Medium • High Select Yes to hide adult channels or leave No selected. Yes No 6 Restrict Purchases Select Yes to restrict purchases or leave No selected. Yes No 7 Restrict Applications Select Yes to restrict applications or leave No selected. Yes No 8 Save Select Save. Confirm Password.
Sharing Content If all three Hopper tuners are in use, you may either join one of the events or watch a program found under PrimeTime Anytime™, On Demand, or recorded on the DVR. 1 If you select a program to watch and the TV Viewing Status screen appears, all tuners on the Hopper are in use. You may join a program that is being displayed on another TV on your home network or watch PrimeTime Anytime, On Demand, or a program recorded on the DVR. If the event is grayed out, you are unable to join it.
Backing Up Settings After setting up the remote and the Joey, you can back up your settings. If you back up your settings, you can easily restore your settings. 1 Press MENU, select Settings, and then select System Wizard. 2 Backup If you have finished setting up a new remote and receiver, select Backup. Backup saves your receiver and remote settings. 3 Back When Backup is complete, select Back to return to System Wizard. 4 Press VIEW LIVE TV to return to your satellite programming.
Restoring Settings If you should lose settings that have been backed up (see Backing Up Settings on page 26), you can restore the remote and receiver settings. 1 2 3 4 5 Press MENU, select Settings, and then select System Wizard. Restore Device Remote Receiver Back If you are setting up a new remote and used Backup with the previous remote, click on Restore to restore the settings. Select either Receiver or Remote settings to restore from the Device List.
Locating the Remote When you are looking for the remote, try the LOCATE REMOTE feature on the front panel of the Joey. 1 2 LOCATE REMOTE Press LOCATE REMOTE on the front panel of the Joey. If the missing remote control is paired to this Joey and within radio frequency (RF) range, there should be a series of tones you hear to help find the location of the remote. It may take up to 30 seconds after touching LOCATE REMOTE before you hear the tones.
Troubleshooting Use this information if you have a problem using the Joey. To solve a particular problem, do the following: • In the following section, find the information that relates to the problem you are experiencing. Try the suggested solution for that problem. • Make sure your remote control has fresh batteries. If you see the Remote Battery Low warning on your TV screen, it is time to change the batteries. • Visit mydish.com/support. There is no picture on the TV after connecting it to the Joey.
Troubleshooting, continued Your picture is snowy (or black or blue). What to do: Make sure your TV is tuned to the correct channel. Make sure the cables are completely and correctly connected from the Joey to the TV and from the Joey to the home network. While performing a remote control procedure, the remote control stops working. What to do: Start over again. If you don’t press a button for 20 seconds in a programming sequence, the remote shuts off its programming function. My remote is not working.
Troubleshooting, continued If your remote is showing that it is paired but isn’t working, select Un-Pair on the System Info screen and listen for the confirmation tone. Press PAIR to pair the remote again. If you do not hear the tone, continue with the next suggestion. If your remote is not listed or cannot be un-paired on the System Info screen, then complete the following steps: 1 Press and hold SAT until all the Mode buttons light up and release.
Limited Warranty This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part. EchoStar Technologies L.L.C.
Limited Warranty, continued Legal Limitations REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY. ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF, OR INABILITY TO USE, THIS SYSTEM. UNDER NO CIRCUMSTANCES SHALL ECHOSTAR’S LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE PAID FOR THIS SYSTEM.
DISH Network Exchange Program DISH Network offers two options if you need to replace your satellite receiver equipment or its accessories. Advance Exchange Program The Advance Exchange Program allows you to have replacement equipment shipped immediately to you (depending upon where you live, it could take three to five business days). Along with replacement equipment, you will receive a prepaid shipping label and instructions on how to return the defective equipment.
Residential Customer Agreement Thank you for choosing DISH Network®. To view this Residential Customer Agreement in Spanish, please visit dish.com or call us at 1-800-333-DISH (3474) and we will send you a copy. Para ver este acuerdo en español por favor visite dish.com o llame all 1-800-333-DISH (3474) y le enviaremos una copia.
Residential Customer Agreement, continued 1. THE DISH NETWORK SERVICE A. Services Defined. “Services” shall mean all video, audio, data, interactive and other programming services and all other services that are currently available from DISH Network (whether subscription, pay-per-view or otherwise) and that we may provide to customers in the future. B. Minimum Programming Levels. If your applicable Package Plan Agreement specifies required minimum programming, you must subscribe to such programming.
Residential Customer Agreement, continued I. Changes in Services Offered. We may add, delete, rearrange and/or change any and all programming, programming packages and other Services that we offer, as well as the prices and fees related to such programming, programming packages and Services, at any time, including without limitation, during any term commitment period to which you have agreed. If a change affects you, we will notify you of such change and its effective date.
Residential Customer Agreement, continued E. Restarting your Services. If you do not pay your bill in full by its due date, or you at any time otherwise fail, neglect or refuse to make timely payment for your Services, we may disconnect your Services, and in such event we will be wholly relieved from any and all of our duties and obligations under this Agreement.
Residential Customer Agreement, continued for Services, once charged to your account, are non-refundable, and no refunds or credits will be provided in connection with the cancellation of Services. If you received a discounted price due to a promotion, and you cancel prior to any applicable expiration of that promotion, you are not entitled to any refund or credit for the unused portions of such discounted price.
Residential Customer Agreement, continued G. Proprietary Components and Software. DISH Network receivers and Smart Cards contain components and software that are proprietary to DISH Network and its licensors. You agree that you will not try to reverse-engineer, decompile or disassemble, nor will you tamper with or modify, any software or hardware contained within any receiver or Smart Card.
Residential Customer Agreement, continued 6. TRANSFER OF ACCOUNT, SERVICES OR EQUIPMENT You may not assign or transfer your Services without our written consent, which will not be unreasonably withheld. Provided however, if you lease Equipment or your account has an outstanding balance, then the withholding of consent to assign or transfer your Services shall not be deemed unreasonable. 7. LIMITATION OF OUR LIABILITY A. INTERRUPTIONS AND DELAYS.
Residential Customer Agreement, continued B. Infringement. Section 605(e)4 of Title 47 of the United States Code makes it a federal crime to modify Equipment to receive encrypted (scrambled) television programming without payment of required subscriptions. Conviction can result in a fine of up to $500,000 and imprisonment for five years, or both. Any person who procures Equipment that has been so modified is an accessory to that offense and may be punished in the same manner.
Residential Customer Agreement, continued E. Credit Checks. You authorize DISH Network to investigate your financial responsibility and creditworthiness, including without limitation, acquiring credit reports and histories, and to report any payment defaults to credit reporting agencies. Such credit checks may require you to provide DISH Network with your social security number.
Residential Customer Agreement, continued Exhibit 1 - FEES In addition to any amounts due for your Services and any other amounts due under this Agreement or any applicable Package Plan Agreement, you agree to pay the fees listed in the table below (“Fees”) if and when applicable. DISH may change these Fees, increase or decrease these Fees, or impose additional Fees at any time upon notice to you.
Residential Customer Agreement, continued Transactional Fees Type of Fee Amount Description of When Fee Applies Agent Assist Fee $5.00 You order PPV or make a credit/debit card or Bank Account payment over the phone with an agent. External Hard Drive Activation Fee $40.00 One-time fee charged if you have a ViP receiver and you choose to connect an external hard drive to that receiver. Late Payment Fee $7.
FCC Compliance The following text is extracted from Federal Communications Commission (FCC) regulations, as of the publication date of this User’s Guide. Contact the FCC (see following) or your library for the complete text of the regulations. This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: 1. 2.
Agreement on Internet Usage via Joey The software contained in the receiver may reference, display, link to, and provide users access to web services, sites, and information located worldwide through the Internet.
If You Need Help 1. Review the Hopper and Joey guides available at mydish.com/manuals. 2. See Troubleshooting on page 29. 3. On your Hopper/Joey, select the Help tile from the Main Menu. 4. Visit mydish.com/chat for 24/7 support. 5. Call the Customer Service Center at 1-800-333-DISH (3474). For additional information, refer to the Residential Customer Agreement included with your Hopper and available at mydish.com/legal.
Index B F Back up Settings 26 FCC 46 Front Panel Controls 2 C Connect Joey to Home Video Network 14 Connect Joey to TV 15 I Insert Batteries 16 Internet Usage Agreement 47 D L DVD mode 5 DVR buttons Back 6 DVR 6 Forward 7 Pause 6 Play 6 Record 6 Skip Back 6 Skip Forward 7 Stop 6 DVR Functions 6 Limited Warranty 32 Locate Remote 28 E Rear Panel Connections 2 Remote Button Shortcuts 8 Remove Joey from Base 13 Residential Customer Agreement 35 Restore Settings 27 Exchange Program 34 M Mount Joey 1
Index S SAT mode 3 Secure Joey to Base 10 Set up Joey 17 Share Content 25 T Troubleshooting 29 TV mode 4 W Warranty 32 50
Joey Information You may need to provide this information if you call the Customer Service Center. Note: Some of the items listed below may not be used at this time.
For all your customer needs, go to www.mydish.
