Operation Manual

Receiver description Troubleshooting Section 4
DSB-2220 2Ci Page 4 - 1
© 2003 EchoStar International Corporation
All rights reserved
English
4
TROUB LESHOOTING
1. TO SOLVE A TV OR RADIO RELATED PROBLEM
Problem Possible cause What to do?
1. No picture or sound in the
TV or radio mode.
■ Receiver is in standby. ■ Switch the receiver on.
■ Cable related problems. ■ Check the cable
connections.
■ Dish/LNB related
problems.
■ Make sure the dish and
LNB are correctly
adjusted.
2. Bad picture or noisy
sound in the TV or radio
mode.
■ Bad reception of the
signal.
■ Make sure the dish and
LNB are clean and
correctly adjusted.
■ Signal interference with
UHF-installation.
■ Check the UHF settings.
Make sure you use the
correct channel. Please
refer to the TV/Radio user
guide.
3. My television does not
give any audio.
■ The equipment is
connected to the receiver
with a RCA (video) or
SVHS cable only.
■ Connect the equipment
also with an audio cable
(RCA).
■ The MUTE option is
active.
■ On the RCU, press the
mute key once.
■ The volume is set to
minimum.
■ On the RCU, press the
VOL key.
4. The TV shows a
No Signal message.
■ Bad reception of the
signal.
■ Make sure the channel
selected transmits.
■ Make sure the correct
dish or LNB is selected.
■ Make sure the dish and
LNB are clean and
correctly adjusted.
■ Dish is moving towards
the selected satellite
(Motorized only).
■ A moving dish cannot
receive any signal, allow
the dish some time to
move to the selected
satellite.
5. There is no Dolby Digital
(AC-3) sound to my other
equipment.
■ The equipment is
connected to the receiver
with a RCA or SCART
cable only.
■ Connect the
S/PDIF connector of the
receiver to the Dolby
Digital input of the
receiving equipment.
■ The Dolby Digital option is
not set to On.
■ Set the Dolby Digital
option to On.
6. I cannot view or listen to a
scrambled channel.
■ The CI-module/Smartcard
is not valid.
■ Insert, for this service, a
valid CI-module/
Smartcard.
■ The CI-module/Smartcard
is not (correctly) inserted.
■ Insert the CI-module/
Smartcard correctly.