Warranty

return shipping supplies (in which case a hold shall be put on
Customer’s credit card for the value of the replacement Product
until ecobee has received the defective Product). Product should
be returned to the following address: ecobee Customer Service,
477 Richmond St West, Suite 210, Toronto, Ontario, M5V 3E7,
Canada. If the returned Product is found by ecobee to be defective
and Customer is otherwise eligible to receive a replacement
product, no amount shall be charged to Customer’s credit card; or
(c) ship the defective Product directly to ecobee, in which case
Customer shall contact ecobee directly at 1-877-932-6233, so
ecobee can make the required shipping arrangements. Upon
receipt of the defective Product, ecobee will ship an equivalent
replacement product to Customer, provided the returned Product
is found by ecobee to be defective and Customer is otherwise
eligible to receive a replacement product.
This warranty does not cover removal or reinstallation costs
and shall not apply if the damages were found to be caused
by something other than defects in materials or workmanship,
including without limitation, if the Product:
- was operated/stored in abnormal use or maintenance conditions;
- is repaired, modified or altered, unless ecobee expressly
authorizes such repair, modification or alteration in writing;
- was subject to abuse, neglect, electrical fault, improper handling,
accident or acts of nature;