Installation Guide

Product should be returned to our address.
If the returned Product is found by ecobee
to be defective and Customer is otherwise
eligible to receive a replacement product, no
amount shall be charged to Customer’s
credit card; or
c. Ship the defective Product directly to
ecobee, in which case Customer shall
contact ecobee directly at 1-877-932-6233,
so ecobee can make the required shipping
arrangements. Upon receipt of the defective
Product, ecobee will ship an equivalent
replacement product to Customer, provided
the returned Product is found by ecobee to
be defective and Customer is otherwise
eligible to receive a replacement product.
This warranty does not cover removal or
reinstallation costs and shall not apply if the
damages were found to be caused by
something other than defects in materials or
workmanship, including without limitation, if
the Product:
– was operated/stored in abnormal use
or maintenance conditions;
– is repaired, modified or altered, unless ecobee
expressly authorizes such repair, modification
or alteration in writing;
– was subject to abuse, neglect, electrical fault,
improper handling, accident or acts of nature;
– was not installed by a licensed Heating
Ventilating and Air Conditioning (HVAC)
contractor; or
- was installed improperly
ecobee’s sole responsibility shall be to repair or
replace the Product within the terms stated
above. ECOBEE SHALL NOT BE LIABLE
FOR ANY LOSS OR DAMAGE OF ANY KIND,
INCLUDING ANY SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING,
DIRECTLY OR INDIRECTLY, FROM ANY
BREACH OF ANY WARRANTY, EXPRESS
OR IMPLIED, OR ANY OTHER FAILURE OF
THIS PRODUCT. Some US states and
Canadian provinces do not allow the
exclusion or limitation of incidental or
consequential damages, so the above
limitation or exclusion may not apply to you.
ecobee’s responsibility for malfunctions and
defects in materials and workmanship is
limited to repair and replacement as set
forth in this warranty statement. All express
and implied warranties for the product,
including but not limited to any implied
warranties and conditions of merchantabili-
ty and fitness for a particular purpose, are
limited to the three-year duration of this
limited warranty. No warranties, whether
expressed or implied, will apply after the
limited warranty period has expired. Some
US states and Canadian provinces do not
allow limitations on how long an implied
warranty lasts, so this limitation may not
apply.
ecobee neither assumes responsibility for
nor authorizes any other person purporting
to act on its behalf to modify or to change
this warranty, nor to assume for it any other
warranty or liability concerning this product.
This warranty gives you specific rights, and
you may also have other rights which vary
from jurisdiction to jurisdiction. If you have