Use and Care Manual

ManualsBrandsecobee ManualsHeating, Venting & Coolingecobee4 7-Day Smart Wi-Fi Programmable Thermostat with Room Sensor and Built-In Alexa Voice Service

R

Rc

PEK

ACC-

ACC+

W2

W1

R

H

Rc

R

H

G

C

W/W1

PEK

Y/Y1

G

Y1

Y2

O/B

C

3. If you have only one R wire (ei-

ther R, Rc, or Rh), make sure it’s

inserted into the Rc terminal.

4. If you installed the Power Extender

Kit, make sure you inserted the

wires into the correct terminals:

ecobee support is here to help:

CALL

1 877.932.6233 (North America)

1 647.428.2220 (International)

Your R, Rc,

or Rh wire

TROUBLESHOOTING

EMAIL

support@ecobee.com

1. Check that all wires are properly

inserted into the terminal blocks

at the thermostat. Tug on the

wires to ensure they are not loose.

If your ecobee doesn’t turn on, please try

these steps:

TROUBLESHOOTING

2. Make sure your HVAC cover pan-

el is closed. Some systems will

not turn on if the cover panel

has not been closed properly.