User's Manual

Problem Solution
I cannot connect to
my computer using
the Desktop Cradle.
 Be sure you have installed Microsoft ActiveSync
3.7.1 or higher on your host computer before
connecting your i.roc x20 Pocket PC to it.
 Be sure your i.roc x20 Pocket PC is connected to
the Desktop Cradle, and that the cradle is
connected to your computer.
 Be sure your i.roc x20 Pocket PC is securely seated
in the cradle and is making contact with the cradle
connector.
 Be sure you are running Microsoft Windows 98SE,
Me, 2000, or XP on your computer.
 Uninstall and reinstall ActiveSync.
 If you are running personal firewall software, try
disabling it. If you are then able to synchronize,
contact the software vendor for information on
configuring the required exclusions to eliminate
this problem.
I connected my
i.roc x20 Pocket PC
before installing
Microsoft
ActiveSync.
1. Disconnect the i.roc x20 Pocket PC from your
computer.
2. In Windows 98 or 2000, click Start > Settings >
Control Panel > System. The Device Manager
opens automatically. Locate and select the
“unknown” USB device record and click Remove
(Uninstall in Windows 2000).
3. Restart your computer and allow it to detect the
USB device.
4. Install Microsoft ActiveSync 3.7.1 or higher.
5. Reconnect the i.roc x20 Pocket PC to the
computer.
(Continued)