Users Manual

48
Frequently Asked Questions
Why is my phone not powering on after inserting
the SIM card?
Your EX-Handy 10 will not power on if the SIM cover is
not properly fastened. Check if the SIM card cover is
tightly fixed to the phone.
How to Enable VoLTE on my phone?
VoLTE services will work only if your service provider
activates it. Please contact your service providerfor
VoLTE servicesactivation. After activationof VoLTE
services, enable Enhanced 4G LTE mode (Settings
> Mobile Network > Advanced > Enhanced 4G LTE
Mode). The 4G service selected by default, is enabled.
What is Pocket mode?
Pocket mode allows the you to avoid accidental screen
touches or any operation when the phone is in your
pocket. If activated, all screen touches are disabled, so
the phone won’t try to unlock itself or dial a number or
call any number from your Contacts.
How can I activate text entry using physical key-
pad?
Use quick settings to activate and deactivate physical
keypad. For more information refer to “Quick Settings”
on page 24 and “Language and Input Settings” on
page 22 .
How can I activate Wi-Fi Calling (VoWiFi)?
With Wi-Fi Calling, you can dial or receive a phone call
if you have a Wi-Fi connection in an area with little or
no cellular coverage. Please ensure that this service is
provided by your service provider.
To activate Wi-Fi calling (VoWiFi), tap Calls Settings >
Wi-Fi Calling >Wi-Fi preferred.
How can I configure and use Speed dial?
Speed dialling helps you to associate each numeric
key with one of the frequently used contacts or phone
number. If the user long presses the numeric key, the
associated contact/number will be dialled. However,
numeric key ‘1’ is associated with voice mail and speed
dial cannot be associated.
To activate speed dial, tap Call Settings > Speed dial
settings.
How can I perform a system update?
You can upgrade your device OS by checking updates
in System update under Settings.