Troubleshooting Guide

Step by Step Trouble Shooting Guide
This Guide is for Use by Qualified Electrical Professional
This Trouble Shooting Guide will take you through simple steps to determine
any problems or issues with unit. This Guide takes you through a sequence
of steps that MUST be followed. Skipping around might not determine the
exact problem, therefore you MUST follow the sequence.
All Ecosmart units have a simple design and are very easy to check with the
use of a MULTI CLAMP METER able to measure both Voltage and Amperage.
Below is a picture of an open view of an ECOSMART TANKLESS WATER
HEATER -3 chamber unit.
Follow the steps as described and write down the readings /results on the
back pages so when contacting Technical Support you have the information
in hand.
You can contact our Technical Support at 877-474-6473 Mon-Fri 8:00 am—5:00 pm. EST or visit our
web site at www.ecosmartus.com Go to Customer Service and Select Tech Support Video to view
this step by step manual in video form.
ECO 18 = 2 HEATING ELEMENT (2 CHAMBER HEAT EXCHANGER)
ECO 21-27 = 3 HEATING ELEMENT (3 CHAMBER HEAT EXCHANGER)