ECOSMART TROUBLE SHOOTING GUIDE MODELS ECO POU 3.5 - 6 THIS STEP BY STEP TROUBLE SHOOTING GUIDE IS DESIGNED FOR THE INSTALLER IF ANY ISSUES ARISE WITH TANKLESS WATER HEATER.
Step by Step Trouble Shooting Guide This Guide is for Use by Qualified Electrical Professional This Trouble Shooting Guide will take you through simple steps to determine any problems or issues with unit. This Guide takes you through a sequence of steps that MUST be followed. Skipping around might not determine the exact problem, therefore you MUST follow the sequence.
DISCONNECT ALL POWER TO UNIT BEFORE REMOVING COVER. ELECTRICAL CONNECTION POU ARE SUPPLIED WITH A 2 PRONE TERMINAL BLOCK AND ATTACHED CABLES. SUPPLIED CABLES MUST BE CONNECTED TO AN INDEPENDENT SINGLE OR DOUBLE POLE BREAKER DEPENDING ON THE MODEL. IN ORDER TO MAKE SURE THE WIRING IS CONNECTED CORRECTLY PERFORM THE FOLLOWING TEST. ONCE THE CABLES HAVE BEEN SECURELY ATTACHED TO BREAKER TURN POWER ON TO UNIT. MEASURE THE VOLTAGE GOING TO TERMINAL BLOCK.
VERIFYING SAFETY THERMOSTATS THE FOLLOWING STEP WILL VERIFY POWER IS GOING THROUGH THE SAFETY THERMOSTATS. IF THE THERMOSTAT IS DAMAGED THE HEATING ELEMENT WILL NOT FUNCTION OR HEAT UP. TO VERIFY THE THERMOSTAT YOU NEED TO HAVE THE BREAKER TURNED ON. YOU WILL PERFORM THIS TEST WITH YOUR VOLT METER. THIS TEST WILL VERIFY THAT ELECTRICAL POWER IS GOING TO THE BOTTOM AND ACROSS THE THERMOSTAT.
AMPERAGE DRAW THIS TEST IS TO MEASURE AMPERAGE DRAW ON ELEMENT. THIS IS DONE BY USING THE CLAMP PORTION OF THE METER AND CLAMPING AROUND THE RED WIRE THAT GOES TO HEATING ELEMENT. WHILE WATER IS RUNNING GET THE AMPERAGE DRAW FOR ELEMENT. IT IS IMPORTANT TO FOLLOW THESE STEPS AND WRITE DOWN THE READINGS/RESULTS. THESE STEPS WILL ASSIST IN A QUICK RESOLUTION TO ANY ISSUES YOU MIGHT HAVE WHEN CONTACTING OUR TECHNICAL SUPPORT DEPARTMENT.
VOLTAGE AT TERMINAL BLOCK L1________ L1________ VOLTAGE AT THERMOSTATS TOP__________ BOTTOM__________ VOLTAGE AND AMPERAGE AT HEATING ELEMENTS SCREW/SCREW___________ AMPS ___________
